Complaint Review: Sheridan Laboratories

I signed up for a 14-day free trial of anti-aging cream from Sheridan Laboratories.  On exactly day 15, there was a $93 charge to my account but had never received the product.  When I called them, a customer representative named "Daniel Jones", also known to his close friends and family as Apu, explained the trial period had expired and that I now owed them $93.  I then explained to him that I had never received the product.

He told me that this was my fault because apparently, I had given them "half of the billing address and half of the mailing address" since I was sending this to my mother.  After asking him why I hadn't been notified so that the product could be sent to the correct address, he just kept repeating that it ws my fault for giving a non-deliverable address.  

I summarized the situation and asked, "So, I have no product and you still get my money?"  To his response, "There is nothing I can do.  You put a wrong address and I cannot issue a refund."  Nor would he let me speak with a supervisor.

Do not buy anything from Sheridan Laboratories.  It is a fraud!