SHERIDAN LABS; PHOENIX LABS RVTL skin care; Equinox Scam 14-day trial offer, auto renewal to credit card, rude outsourced customer service Bluffdale (RVTL); Sparks (Equinox) Utah; Nevada; internet.
Ordered and charged to my credit card RVTL/Equinox skin care 14-day trial for $4.95 before reading terms. As soon as I read that automatic renewal would occur monthly I sent cancellation to customer service. Today, one week later, I received the products despite my email cancellation.
I called customer service number at bottom of website immediately and after lengthy wait was connected to representative. After not getting results asked for supervisor and was told by him to keep the products as a gift after a very argumentative conversation.
All I wanted was a return shipping label paid by the company and instead was treated off-handedly and told he didn't have time to talk to me! I had requested to speak with a U.S. customer representative and was told I had offended him by saying he was not in the U.S. Just hope my cc doesn't get charged again!