Sherry (person) / Derma Tec Day Spas (formerly Sherry's Day Spa) rejuv-a-light marketing deception and false claim on IPL treatments at Derma Tec Day Spas formerly known as Sherry's Day Spa Hermosa Beach California
Had seen an local advertisement in a mailer for inexpensive, non-surgical, permanent removal of stretchmarks for $750 (10 sessions) and photo facial IPL for $105 for 6 treatments. Started rejuv-a-light treatments in june 2007 and was told the 10 sessions does not cover entire lower abdomen (belly) each time but to one half only which meant that I have used 2 sessions already each time I went for treatment. Basically I only went there only 5 times to get 10 sessions of treatment which I'm sure they will argue that it will not be enough to achieve any result. The person who performed the treatment was Sherry and the company was then under the name of Sherry's Day Spa located at 1012 Aviation Blvd. but they have since change the name to Derma Tec Day Spas and moved to a new location in the same city. It is deceptive marketing to advertise one thing and deliver differently. As I had paid the money upfront I finished the treatments with absolutely no results, needless to say.
Then I followed up with the IPL facial treatment. I had specifically asked if she cud remove pigmentation from my face to which she replied that she cud and wud do a good job. During this treament my eyes are covered with a goggle as she was using a form of laser treatment. Then she applied some lotion on my face which burned but she said it was sunblock which was strange as I never experienced burning with sunblock lotions. After a few days, I had dark blotches and my skin began to peel. I panicked and told her I do not want any further treatment and to refund my money for the IPL treatment but she refused. She said I was being impatient and shud continue with the treatments over 6 months which I reluctantly did so. This was completed in nov/dec of 2007. She did not remove the pigmentation and no improvement was shown on my face . I was asked what happened to my skin after the first botched treatment and no one noticed any positive change in my skin was because there was none. My colleagues even noticed when I trimmed my hair 2 inches shorter!
I do not know if Sherry is the owner or owner's wife as the company does not list her as the owner. I had looked into going to small claims court but unfortunately was told it has to be the same owner in order for me to sue.
I was not able to even get her last name as her staff says she does not know! It certainly is suspicious when business people refuse to give their last name.
Basically I felt cheated of $1380 which may not be much for some people but it is hard earned money that I had saved up. If she had been honest and told me nothing cud be done for my skin I certainly wud not have paid her. I wud like other people to be aware so they don't fall prey to false advertising/promises.
Eloise
El Segundo, California
U.S.A.
1 Updates & Rebuttals
Ipl User
REDONDO BEACH,California,
U.S.A.
Sounds like anger
#2Consumer Comment
Fri, May 22, 2009
The fact that you say your skin was peeling or scabbed is proof that it worked. It may not have worked to the extent that you wanted it to, but it did work and has worked for me as I am a client of DermaTec Day Spa as well. Different skin types elicit different results, and may take more treatments to work on some when it takes less for others. Even if you went to small claims, there was no guarantee in writing that all your skin problems would be solved, and you would have a weak case. And as for the last name, how would you feel if someone angry was asking you for your last name? You definitely wouldn't give it out either. Many places of business do not give out full names for privacy and security purposes.
I understand your disappointment and resentment, but you have to understand that you cannot expect a machine to give the same results to every body since every body is different!