Complaint Review: Shield Star Warranty

This company is to be avoided at all cost, they simply don't deliver on their contractual obligations. All calls are forwarded to a answering service but calls aren't returned. They sent out a plumber to look at my leaking hot water heater, I paid them the deductible and the tech said "good luck collecting". The answering service lady says she gets many irate calls from people who are ripped off. They have an F- from BBB and many complaints against them. They need to be shut down. I have filed a report with MD attorney General consumer protection division. No one from Shield Star has called back nor has the company replaced the leaking hot water heater.