Complaint Review: Ship A Car Direct

I'll cut to the chase to save you from reading my rant: DO NOT USE THESE GUYS!

This process has been a nightmare. If you wan't to roll the dice; take your chances, but I would highly recommend avoiding these guys at all cost. They will seem perfect up until the point you pay them. Once they get their money, you will not hear from them again. I had my vehicle shipped across the country using Ship a Car Direct and was "helped" by Stephan. Initially, Stephan was very helpful, informative, and always returned my calls if he missed them. I received an email from Stephan stating that they had found a company to ship my car. I looked up this company and found many bad reviews. When I called Stephan to voice my concern, he assured me that I am in good hands and made me feel like everything was going to be fine and he will help me if I ran into any issues. Sounds great, right? Nope.

Once the vehicle was picked up and the driver loaded my car, he failed to put down wood blocks and scrapped my front bumper leaving heavy damage on the undercarriage. I have photos of the car getting scrapped as it was happening that my seller sent me. As soon as I saw this, I called Stephan; voicemail. I left him a message letting him know of the damage. This was on Saturday, so I figured he was out of the office.. No problem. After not hearing back from him I called again on Monday. Voicemail... I called again on Wednesday... Voicemail... Called on Friday. Voicemail.. Once The following Monday came around I had had enough. I called headquarters and spoke with someone about the damages. She immediately got defensive and asked if I had used the Ship-A-Car direct app to take photos of the car before pickup. I informed her that I had never received any information about the app. After searching through all the emails sent to me from Stephan, I realized that on the bottom of one email they briefly mention an app. I guess I was supposed to filter through the emails, discover the mention of the app, and have the seller take photos of the undercarriage and underside of the front bumper (because I have psychic abilities and am able to predict future damage of the vehicle.) Anyways... They informed me I had to provide photos of the damaged areas before and after, the Bill of Lading for pickup as well as delivery, and email the ever so helpful Stephan and cc: jerry@shipacardirect.com.

So, I emailed both of them explaining the situation and providing the photos of the car getting scrapped, a PPI (Pre-Purchase Inspection) of the car that highlighted no such damages, and the drop of Bill of Lading. (I did not have the pick up Bill of Lading since I purchased the car off eBay from a man on the otherside of the country). The seller of the vehicle didn't think anything of the paper and misplaced it. I have yet to here from Jerry or Stefan. I tried calling once again and big shocker... Voicemail! I have no problems with mistakes, as I understand they happen. But this company will take your money and run. They don't care about your car and once they get paid you will not hear from them again. DO NOT USE THEM. They will damage your vehicle and you won't hear from them again. Very disappointed. Now my brand-new car is damaged and there is nothing for me to do expect try to warn others of my experience.

If for whatever reason you use these guys anyways; be sure to follow these steps:

1. Download their mobile app

2. Upload TONS of photos of the car; inside and out. Get the front bumper, fenders, everything!

3. Have the seller (or whoever will be with the car getting picked up) go through the Bill of Lading and be very very specific. Keep the paper in a safe spot.

4. Once the car is delivered to you, do the same as stated above and inspect EVERY inch of the vehicle. Don't feel rushed. Look over every inch of your vehicle and check for any damage on the front bumper, undercarriage, seats, everything.

5. Pray they answer your phone calls Very disappointing experience and can't express my dissatisfaction with this company enough. Pathetic.