Complaint Review: Ship Your Car Now LLC

the first of March 2016 after i researched for a shipping quote for my sailboat from NYC to Miami i decided to go with 'Ship your car now' services.

Zachary Weinreb called me after he told me the final quote, that was better then others, pushing me to sign to garantee the price and the reservation, he said the driver would have got back to me few days later.

i was about to take my time and read the contract but he called back once again explaining that was important to book the date, he stayed on the phone with me and guided me over my IPHONE to find the space where i had to add the digital signatre.

After that he sent and email saing the 'everything is taken care of now for me, and he was going to be in touch getting closed to the date which was the following 24th of April.

He toke the deposit of $ 1198 of a full service of about $ 4600.

The day after, I called the marina and found out there were some extra charges that i was not aware, few repares and other complication, it wasn't worthed to keep and ship the boat anymore. I called Zachary and explained the situatiojn, he understood and replay that he was going to call me the day after. I also wrote an email and got the same answer.

the following day he did not call, not the one after or any other. He did not answered to any other of my email and i did not recived any follow up on my service, no a phone call from any driver or so.

I tried to recover my deposit with a despute from my amex credit card company but since i did sign the digital contract where in one of the pages is apparently mentioned that the deposit was going to be lost in case of cancellation, my amex did credited the amount on my statment.