Complaint Review: Shiraz Gillani

We purchased a 9 centre stone invisable setting engagement ring in Sept. 2012. We also purchased the warranty. In Sept 2013 a stone fell out, they repaired it. I had forgotten that we had a warranty and paid the store $75.00 for a new diamond and extra gold that was to be added to the ring to hold the stone in place. One month later I got my ring back, 9 days later the stone fell out again. As they obviously did not fix it correctly and forgetting that I had a warranty I took it to another jewler to repair. He would not repair it but told me that no additional gold had been added to the ring and the repaired stone had been put in with glue. In the meantime I found a receipt that said warranty on it. This was the only paperwork I had showing that we had purchased a warranty. I went back to the store and the manager said they always repaird invisable diamonds using glue and she did not know why I had been charged for extra gold. When I showed her my warranty receipt she returned my $75.00. I did not allow her to take the ring and repair it again with glue I wanted it done correctly, 2 days later another stone fell out. I went to another jewler, who put it under 300 magnification to asses if he could repair it. He told me and showed me that 2 diamonds in the ring were chipped, the grid system was made out of solder metal, not 14K gold and the grid system was missing a section, hence why the stone fell out and would continue to do so as it was not being held by 4 complete sides. I went back to the store and confronted a salesperson about this. I was promised a call by the Manager the next day but did not get one.

So the following day I went into the store and was told by the Manager that they were sorry and that I could get a store credit for the full amount of the ring $1,038.(they did not offer the tax amount refund) I began choosing another ring, the one I chose was marked in the show case for $1,699. of which I expected to pay the difference. I was told that a store credit was for the value of the TAG price of the ring not the show case advertised price. Therefore the TAG price of the ring was I believe $4,295. less a 50% discount Made the ring $2,147.50 less the $1,038 credit of my original ring, so I had to pay another $1,109.50, so the ring would actually be costing me $2,147.50, and yet it was advertised in the show case for $1,699. None of this made sense to me. My husband and I went into the store again yesterday, the Manager was not there. They had new rings in the show case I asked the sales lady who I dealt with before to see a ring that was priced with a sticker price of $1,799. I tried it on liked it and chose it I said to her "I can exchange my ring for this one and pay the difference and purchase the warranty again correct?" she said "yes mam" and started the transaction. She did not know how to do it on the register so called the Manager by phone, the next minute the Manager came rushing into the store took the ring away from the sales lady and told us we could not have that ring at $1,799 We could only have it at the TAG price which said $4,999, less a $50% discount plus the credit of my ring, so we had to pay her an additional $1,461.50 for the ring, meaning that the ring was going to cost us $2,454.50. When again it was advertised for $1,799. My husband asked to see her return policy as there is only one sign in the store referring to refunds or exchanges with 15 days, although it says 7 on their receipt. She said she did not have a store policy in the store, things got a little heated, and it was suggested that the Manager makes up rules as she wants to as one employee was willing to sell me the ring for $1,799 and yet she was not. We asked to see her policy and procedures and was told they would be e mailed to us ,as of yet 7 days later I have not received them. 

Stay away from this store who is also owned and operated by the same company SK Ventures INC. who own SK Jewlery and Diamond Expressions.  My next step is to get the Attorney General involved in this matter and if anyone reading this has had issues with either company please let me know the more amunition we have the quicker we can stop them from scamming and dissapointing many other couples.