Complaint Review: Shleppers Moving & Storage CA

Shleppers Moving & Storage: California

 I bid out 6 moving companies for our cross-country move.  I went with Shleppers because their Customer Service Rep, Erica Sanchez guaranteed that I would have my items delivered on 1/15/2016.  The LA crew came to my house, packed us up on Jan 3^rd.  It was then supposed to be shipped by freight to the NY warehouse, and then to my new home in Hoboken, NJ on Jan 15^th.  I was extremely meticulous in my planning because I have a 3 month infant & all had to be precisely planned.

 On Monday Jan 10^th, I called Shleppers to give me a delivery window for the 15^th.  It was then that there seemed to be my first cause for concern.  They got really strange on the phone & told me to call the driver.  I was then given the drivers phone number, and I called him.  The driver told me he was still in CA, and had no intention to leave town for a few more days.  This was unacceptable to me, as we were guaranteed delivery on the 15^th & someone clearly dropped the ball at Shleppers in the logistics dept.  We had purchased plane tickets, and everything around these dates, as again I have an infant child and we could not live on air mattresses out of an empty apartment.  I called Shleppers many times for customer support on what to do, what was my new window of delivery etc.…  At one point Michael the owner got on the phone with me.  He was extremely rude, talked down to me & told me that nothing in life is a guarantee and I was lucky I didn’t move in the summer because everyone is always 3 weeks or more delayed.  He also told me that if I was to stay in a hotel, I could submit my receipt to their insurance for reimbursement & this is in fact the reason they have insurance company after all.  Michael told me he would personally take care of me & then I never heard back from him again.  I left him many messages with no return phone calls etc.…  Everyday I called the driver, who refused to pick up.  Everyday I called Erica at Shleppers & emailed her.  She rarely would call me back.  At one point she told me the truck broke down in Arkansas.  She later admitted to me that the driver’s wife went into labor, that he parked the truck in Arkansas, bought a ticket to NY to be at the birth of his child & abandoned the truck.  My husband, My Mother in Law, my baby & I ended up staying in a hotel from 1/15 – 1/22.  That is 8 days in a hotel, and a lot of money out of our pocket we were not anticipating.

On 1/22 I was called by the driver who told me that he was 15 miles from Hoboken, NJ & that he needed to get home before the storm hit & he would not be bringing our stuff till Monday the 25^th.  We were about to have 2 feet of snow dumped on us & I had to threaten to find him & break his legs in order to get him to bring our stuff.  Him & his crew were incredibly aggressive, & rude.  They were very slow & kept demanding that we give them a really good tip.  We still tipped them $400 cash because that are manual laborers and it was the right thing to do.  Upon unpacking I realized many things were missing.  1.  Our Christmas tree, 2.  A framed Album Rolling Stones Album Poster that was signed by all the Rolling Stones, 3. An original print of Brad Pitt, signed by Brad Pitt, 4.  An original print of Jimmy Kimmel, signed by him.  (My husband and I are in the entertainment industry & have a lot of original artwork that is signed and priceless).  My daughter’s dresser in her nursery was also damaged. 

I kept calling and emailing Shleppers for help in trying to locate my items, and they couldn’t even bother to call me back.  I texted the driver finally and asked if he had my Xmas tree, or any artwork.  He wrote me back 10 days later in the middle of The Super bowl that he had our Xmas Tree & a couple pieces of the artwork & he would come by in 30 mins.  I had a house full of people & now I had to deal with this?  When I went outside to get my things, he handed me my signed Rolling Stones custom framed poster that had serious water damage & was now ruined.  He handed me my Christmas tree, & my framed print of Brad Pit.  He claimed to not have Jimmy Kimmel, and I never did receive it.  I called Erica Sanchez again; she acted nice this time, ensuring me she would push my claim through & that I would get reimbursed.  THIS WAS ALL LIES!!!  She had me do lots of paperwork, provide all the back up receipts of the dresser, pictures of the damaged & lost artwork, and my hotel out of pocket expenses.  I had to wait 60 days to hear back from Anthem, their insurance company who offered me a total of $66 for all my damaged, missing items, and out of pocket expenses.  This was very unsettling to me.  I called Erica again & she reassured me she would talk to the owners, as they were all aware how messed up my situation was & that they would add to my settlement.  She promised to call me back later that week, and never did.  I spent 2 weeks calling everyday and not getting a returned call.  Today she told me there is nothing she can do, that the owners of the CA branch do not value my business and refuse to give me a dime over $66 for all the hell they put me & my family through, not to mention the items I can never replace again.  THIS IS SO UNPROFESSIONAL ON SO MANY LEVELS!! 

I am a VP, of Business Development.  Never in my whole career have I seen such a piss poor display of customer service.  I have made 4 cross-country moves in the last 10 years and will tell everyone who listens what a horrible company Shlepper’s is.  I will take to every blog & website I can to also bash this company.  The way they take care of their clients is disgusting & I don’t wish them on my worst enemy!!