Complaint Review: Shocker Toys

Well Shocker Toys in your own words you dared me to report you to whoever I wish. So I took you up on it. BBB first, FTC second and Ripoff Report now! And I'm just getting started!

I paid for three figures on June 14 2010 from Shocker Toys via their website.

Mucus Tick $27.00
Barry Allan Tick $30.00
The Blank $30.00

I paid a total of $87.00 including individual shipping for each figure. I was told the figures would ship within 2 weeks of SDCC 2010. I have this information documented as well as my paypal receipt and all relevant emails to
and from Shocker Toys.

In mid 2011 they finally shipped ONE of the three figures I paid for to me: Mucus Tick. However, the figure arrived damaged and I contacted customer service about this issue multiple times. They told me to send them a picture of the damaged product and they would issue a replacement. I sent the picture multiple times each time I was asked and each time I received nothing for my trouble.

I was told I could request a refund at any time I got tired of waiting for them to ship my figures. On Oct 8 2011 I did request a refund. I had not received a replacement for the damaged Mucus Tick figure and no word on when or if the other two figures would ship. I requested a full refund. I was told through email (which again I have on file) that I would receive a refund within 30 days.

Here we are months later and still nothing. That last contact that I got from the company is when I told them if I did not receive a refund I would begin to report them to various agencies. I was told to report them to whoever I wish and they stopped communication at that point.

I have had my account deleted 3 times from their websites forums for bringing this matter to light. Once I was banned I began to get emails from other customers of Shocker Toys who received similar treatment.  I demand a full refund of $87.00 from Shocker Toys. This has gone on for nearly two years and that is quite long enough.