SHOCKER TOYS LLP take pre-paid order but do not deliver money or toys ridgewood, New Jersey
Hello,
GeoffB is not who you are dealing with at the moment so dont assume he
is the only person who works at this company. The refund was given and
there is nothing we can do about it. Talk to your bank or your credit
care company as it shows it was processed and the bank or credit card
company took the money back. A refund was asked for and it was given so
there is no need to give us attitude as we did what you asked. We are
sorry we cannot help you further but this is out of our hands and we
have proof that the refund was given. For you reference:Transaction DetailsRefund (Unique Transaction ID # 96P27938UN8369421)
See related 0EX63722LE775564BOriginal Transaction Date Type Status Details Gross Fee Net Aug 21, 2010Payment From iris d wiater Refunded Details$87.00 USD -$2.82 USD $84.18 USD Related Transaction Date Type Status Details Gross Fee Net Sep 13, 2010Refund Completed ...-$87.00 USD $2.52 USD -$84.48 USD Sent to:IRIS D WIATER Email:wiateriris@yahoo.comTotal amount:-$87.00 USDFee amount:$2.52 USDNet amount:-$84.48 USD
Date:Sep 13, 2010Time:16:39:09 PDTStatus: CompletedSubject:IRIS D WIATERNote:Please
do not re-order and you cannot pre-order through us again. All
customers were notified of a delay and we are only filling orders that
were placed. From: Iris Wiater [mailto:wiateriris@yahoo.com]
Sent: Sunday, June 26, 2011 6:41 PM
To: geoffb@shockertoys.com
Subject: Refund number- 96p27938un8369421 Mr. Geoffb,
I
remember informing you in an email that I had closed my account at my
previous bank - greenfield Savings bank. I checked when Jordan send me
your email- the bank has no information re: your refund. They have no
records of your refund-which jordan indicated took place in sept. As I
remember telling you I closed that account in august 2010. I had
requested that you send JOrdan Newton_gaines the refund check since it
has a birthday present for 8/2010 last year. I am very frustrated that I
get this information now. I want you to either send him the toys or the
money.
iris
Jordan Newton-Gaines
48 bevier st
springfield, ma 01107His name is Geoff Beckett geoffb@shockertoys.com recipt # 3625-4971-4418-9377 Refund number- 96p27938un8369421
3 Updates & Rebuttals
IDA
springfield,Massachusetts,
USA
shocker toys -will drag their feet on consumer complaints
#4Author of original report
Sat, July 16, 2011
TO ALL CONSUMER OF SHOCKER TOYS- PLEASE DO NOT ORDER FROM SHOCKER TOYS-THEIR ARE NOT RELIABLE. I ORDERED FROM THEM A YEAR AGO 8/2010 -TOYS FOR A BIRTHDAY PRESENT - AND WE ARE STILL WAITING. PLEASE DO NOT MAKE THE SAME MISTAKE BY PRE-PAYING FOR YOUR ORDER. THEY HAVE HELD MY MONEY FOR A YEAR AND NO MONEY AND NO TOYS.
THEY ARE ALSO VERY, EXTREMELY RUDE TO CONSUMER. WHAT EVER HAPPENED TO COSTUMER IS ALWAYS RIGHT????
THEY ARE RUDE AND NOT TRUSTWORTHY. THEY CLAIM THEY REIMBURSED ME THE MONEY, AND YET I INFORMED THEM IN 8/2010 THAT I HAD CLOSED MY ACCOUNT WITH BANK AND THEY WERE NOTIFIED IN 8/2010, 9/2010 AND LASTLY 11/2010. I CHECKED WITH MY LAST BANK AND BANK STATED THAT SINCE I CLOSED MY ACCOUNT LATE IN 7/2010 -THEY WOULD NOT KEEP ANY TRANSACTION ON ACCOUNT THAT WAS CLOSED.
TO MAKE MY ME WHOLE, I WANT THE ORDER FULFILLED.
IDA
springfield,Massachusetts,
USA
NO TRANSACTION FROM SHOCKER TOOK PLACE
#4Author of original report
Wed, July 06, 2011
I SPOKE WITH BANK, SINCE I HAD CLOSED ACCOUNT WITH BANK ON 8/10 AND NOTIFIED SHOCKER TOYS OF THIS BACK IN 8/10, SINCE THE TOYS DID NOT ARRIVE AND I KEPT GETTING THE SAME REPLY EACH TIME, (THEY WERE BACK UP AND THEY WERE RUDE, I TOLD THEM BANK ACCOUNT WAS CLOSED BY ME IN THAT IT WAS A BIRTHDAY PRESENT. ) I CALLED BANK AND THERE IS NO HISTORY ON MY ACCOUNT SINCE I CLOSED MY ACCOUNT AND SWITCH TO MY ANOTHER BANK.
I WANT THE ORDER THAT I HAD ORIGINALLY PLACED. SINCE THE BANK DOES NOT HAVE ANY RECORDS B/C I CLOSED IT 8/10. THIS COMPANY TAKES PRE-PAID ORDERS AND DOES NOT INFORM THE CUSTOMER THAT THE ORDER WILL BE LATE. THIS ORDER WAS A BIRTHDAY PRESENT. THAT PERSON IS STILL WAITING.
I WANT SHOCKER TOYS TO MAKE IT RIGHT AND SEND THE ORDER TO THE PERSON WHO IT WAS INTENDED FOR WITH AN APOLOGY.
IDW
ShockerToys
Ridgewood,New Jersey,
United States of America
As you can see the refund was given through customer's email
#4UPDATE Employee
Sun, July 03, 2011
As you all can clearly see a refund was given through paypal to the address provided. The person or person(s) in question would have received an email from paypal to go through with the refund which they in fact did as is proven by the information shown. This is not a rip-off and is a false report due to the fact that the refund was accepted and processed through paypal. If there is a problem with the said persons bank they would have not accepted the refund request through paypal and entered different info or canceled the request. We cannot be held responsible for the bank or credit card's mistake as we were asked to provide a refund and did so by sending the request to the email provided by the customer(s). We are in the business to sell toys and not to be hammered on with false allegations.
Shocker Toys LLP