Shop Nbc.com ripoff mistreated and scammed Brooklyn Center Minnesota
I have been a very good customer of Shop NBC. for more than two years.About 7 months ago I began receiving calls from a collection agency saying that I owed them more than $2,000.
I went to their web site pulled up my account reconciliation page,provided by them and saw that the items in question had been returned,processed and I received my credit.
NO PROBLEM right?They dispute their own records on their own web page,they even sent me a computer print out from their company records,which matched with mine.I have called and e-mailed so many times,I think I have talked to all the credit and customer service reps. and still I am receiving notices from the collection agency.I feel totally helplessand now my credit is probably screwed.
Bianca
Dallas, Texas
U.S.A.
2 Updates & Rebuttals
Bianca
Dallas,Texas,
U.S.A.
Shop NBC"s return policy is fraudulent
#3Author of original report
Mon, March 31, 2003
My complaint is not about the products they sell, but their return policy. They state that if you return a product within 30 they will refund your money.I did as they said,I sent my items,they reeived them and logged them in their records.I even can download my account info off their website,I even talked to some sympathetic soul in the credit dept. and she sent me shop NBC's own spread sheet on my account,and it also says the merchadise was returned.The problem is they will not take me out of collections.They just dont care.At the collection agency all I get is a voice mail.
The bottom line is the products had to paid for in the first place since they were puchased with a credit card,they even credited my account,but they still will not take me out of collections.
Jasper
Chicago,Illinois,
U.S.A.
Testimonials ..You may have to mislead
#3Consumer Suggestion
Fri, March 28, 2003
After reading the problems all these people are having with the SHOP NBC, or it could be any of the shop at home shows....why not see if you can call the TESTIMONIAL line, when they're plugging these items. Maybe you can get on the air, and give your complaint. You may have to mislead the operator, telling them you want to talk about all the fun you've had with this product, but if you get on, what better forum. I don't know it they use a dump button with a delay, smart if they do, but if not,,,you would be doing a lot of people a service. I"m not saying one way or the other if what you've said is true, because there seems to be a lot of satisfied people with this machine, but if you truely got a lemon, I think they should do something about it. Just my 2 cents worth.