Shop NBC Viscom Technology Group INC is a deceptive ripoff scam that victimized many consumers and makes false promises. Internet, Minnesota, USA
Divorced mother on limited income , Shops around hoping to find a Great deal on a new computer so her daughter can take the old Gateway Computer to college with her.(which never gave us a problem ). After a long search of stores, internet, and T.V.,the ShopNBC computer show seemed to have my answer.
Jim telling us how great his v2Premier computer is, comes completely loaded, fully upgradeable, scanner, fax, printer all in one dont for get the free camera advantix and digital camera blah,blah,blah. It finally arrives ,of course parts on back order, cables missing,cds missing, and no MANUALS FOR TROUBLESHOOTING.
First problem the key board does not function properly, number lock doesnt work.I call a tech wait on hold for a long time, he sends a new one because he cant find the problem by talking to him on the phone. They sent me another, this one the keys are wrong, the y is an x ect.
So I call talk to another tech ,after waiting a long time on hold he tells me I need to RE-BOOT MY COMPUTER. It didnt seem like that should be the problem ,but I did, I LOST EVERYTHING! I had to reinstall EVERYTHING ,not them. Not a computer brain here! VERY UPSETTING TO ME. the keyboard problem was never fixed.I fiannly went back to using my old keyboard from the old computer. I HAD A NEW CD-ROM PUT IN, THE ALL IN ONE SCANNER DOESN'T WORK,CANT USE THE LEXMARK FAX PROGRAM,I WAS TOLD I MAY HAVE A BAD USB PORT,USE THE OTHER EMPTY PORT WAS WHAT I WAS TOLD,
The list goes on and its only been 8 months..I had our GATEWAY 2000 For 5 (five)years plus and its still going strong for my daughter. $1,800.00 down the drain, The Gateway back then cost $2,000.00 I thought this V2 Premier computer would have been an answer to my Prayers. Looks like i will be shopping around for a better used computer.
Jeanne
Wausau, West Virginia
3 Updates & Rebuttals
Michael
Kansas City,Missouri,
U.S.A.
V2Premier owner for 2 and one half years now!
#4Consumer Comment
Sun, April 06, 2003
The main complaint I have is using Windows ME. The computer has worked well and I'm still using it but with Windows XP Home installed.I new nothing about computers and I put this one through alot.I've crashed many times within the first 6 months.
After 6 months the only tech. help I needed was a OS disc that did not come with my system.Promise Technologies were the warranty and service providers. They sent me the OS for Windows ME.I reinstalled the system and it worked for another year without hardware problems.
I am still using the same computer with XP,High speed internet service and seven pieces of hardware hooked into USB hub.This computer is fine for me and I still have the original 19 inch monitor working.If these unhappy customers want to know a rip-off I bought IBM 3.1 computer in 1995 for $2000.00 and never understood how to use it.I sure wished I would've started with Windows 95!
Rick
Babylon,New York,
U.S.A.
no problems so far, impressed with the computer
#4Consumer Comment
Sat, March 15, 2003
after reading the numerous complaints about these computers, i had to reply. i too watched the shop nbc computer show with jim and was impressed with the computer. i purchased it after watching the show a few times. i also went to computer stores and read advertisments, but didnt find anything that compared to what shop nbc was selling.
i never purchased from them before or heard anything about them, good or bad. after my order was placed, i found this site and read what others said about their experiences. i started feeling a little worried, so i called viscom just to see how easy it would be to return the system. it was simple, so i waited for the system to arrive, now feeling somewhat relieved. when i recieved it (in about 12 days) i was very impressed.
everything was there and worked just as they said it would. i love it. to me, it is a perfect system. i use it every day. i have absolutly no regrets what so ever. i will say, however, i dont partically care for the way jim presents it. he seems like a snake oil salesman. but in my opinion, it is an excellent system.
Janet
Jackson,Mississippi,
U.S.A.
Viscom V2 Premier worked for me
#4Consumer Comment
Mon, March 10, 2003
In response to all of the problems reported about the V2 Premier.. I have not had any issues. I received all computer parts, instructions, hardware, software and knowledgeable information when I called the company. It took about half an hour to get through but what technical support line doesn't on a busy day? The most issue I had with getting this computer was with Shop NBC. The order took WEEKS to complete; the customer service line was always inaccessible. Their website was atrocious and had zero help available. The product itself was exactly as promised. The digital camera was a low megapixel but what do you expect for free? The overall price was pretty decent considering I opted for the flat screen monitor. Calm down people it can be a good product. In fact, after I read this and other reports I asked the Viscom rep for RMA information just in case I had to send it back. I received no hassle from him and the package came in the mail about a week later. It was not needed.