Shop RTA Cabinets Frank LaMark; is nothing but a FRAUD Chicago Illinois
Going to keep it simple: Ordered cabinets September 2014. Delivery date came and went, numerous attempts to contact Shop RTA were unsuccessful. I tried phoning and the online contact ticket system. Finally reached owner Frank LaMark, who sometimes goes by "Mike"-he says cabinets were delayed, be in mid October. He states the best way to contact him is email. Mid October comes and goes. I have an open BBB Chicago case, they can't reach him. October 30 a truck shows up- I have 4 boxes coming, they bring 2. Of those two one was the wrong color and both had damage. I immediately emailed LaMark demanding full refund. He never responds. BBB ends up closing the case because LaMark refuses to respond. They downgrade him on their system but can't do anymore. They refer me to State of Illinois for fraud complaint. State does follow-up but so far they haven't shut him down. City of Chicago has an open file against him as well- contact both the state and the city (City of Chicago Business Affairs & Consumer Protection, Gus Apostolos) to add your complaint.
5 Updates & Rebuttals
Company Management
Chicago,Illinois,
USA
**Company Response Update**
#6UPDATE Employee
Sun, September 20, 2015
Hi Dana Edlund,
According to our online policy if you do not provide proof (via pictures) that you received the incorrect products we can not issue a refund.
Here is a copy of our online policy stating missing shipping items http://www.shoprtacabinets.com/damagedmissingitemsform
Even after your refusal to do this we did take your word for receiveing the incorrect product and refunded you in full.
No company whether online or not will accept this form of verification without some sort of proof and its not right to keep said "incorrect products" and a full refund.
Also for the record all complaints with the BBB, State & City HAVE BEEN CLOSED AND RESOLVED.
We would like to wish you well in your future remodeling projects!
Angela
Customer Service
Hey Public- Don't be Fooled!
#6Author of original report
Sat, September 19, 2015
Just because he hired someone who can actually write a response does not take away from the fact that yes he responded to my email asking for a full refund- so yes he knew. He recieved the confirmation from the shipping company that they had delivered half the order- so yes he knew.
Both City of Chicago and State of Illinois has investigations on him. It is only because of those awesome people that I received my refund- 9 months after the fact. I think they explained to him that State of California (where I live) doesn't take kindly to people doing business illegally in their state- and yes his internet operation does not meet the requirements to do business here. It was coming down to simple refund or being sued in another state- and he chose the refund. However he is CURRENTLY doing business still and ripping people off still- there are newer reports all over the internet of people he has conned. Watch out for NEW store names- he is well known for that.
Here is a copy of the press release: http://www.illinoisattorneygeneral.gov/pressroom/2015_04/20150413.html
So if you value your hard earned money- stay away from any business Frank LaMark has a hand in. He is using FB to make fake accounts that look like they aren't related to his shopping ones and then this "3rd party" page likes his company...total con artist. Watch out for https://www.facebook.com/kitchenremodeling101/timeline It is his page.
DO YOUR RESEARCH people- don't get conned!
Company Management
Chicago,Illinois,
USA
**Company Response Update**
#6UPDATE Employee
Sat, September 19, 2015
Hi Dana Edlund - Galt, California, 95632 (Order #200000280)
We are sorry you have had a unpleasant experience with our company.
After searching our database, we do show your order has been canceled and a refund has been issued.
Our records also show we never received any ticket from yourself showing the items where incorrect.
We took it upon ourselves (without any proof) that these items were shipped incorrectly and issued a full refund.
More importantly, I'd like to extend a sincere apology to the customer who posted this report for any and all inconvenience.
Thank you
Angela
Customer Service Specialist
decali
Galt,California,
Get Real
#6Author of original report
Thu, February 26, 2015
We are 4 months past my original email and demand for refund. 4 months. I am not submitting anything more to you. We are in the filing a lawsuit and fraud charges period. You can only make this better by fully refunding all of my 827.03.
Company Management
Chicago,Illinois,
***Message from the Company***
#6UPDATE Employee
Wed, February 25, 2015
HI there we are sorry you received missing items from your order.
Please go to http://www.shoprtacabinets.com/damagedmissingitemsform and fill out a ticket with customer service in order for the missing items to be sent to you.
Also if you received incorrect items with your order please take a picture of the items you received that were incorrect and we would be glad to resend you the correct pieces.
Please also note we can not ship any missing items without a return authorization from our company.