Complaint Review: Shop The Coop

I purchased a flat panel chicken coop heater with a built in thermostat from Shop The Coop on 2/25/13. After 3 days, my order still showed as pending, and I sent an email to the company.

2/28, Me: Why is my order still pending?

2/28, Melonie Kotchey: Hello I will look into it. It may be weather delays, hang on.

3/4, Me: Ok. It's been a week, still nothing. No response from you in 4 days, either. Not very good business practice. Maybe you should just refund my money, and I'll buy one from your competitor.

3/4, Melonie Kotchey: Melanie! I a, trying to get you a tracking number- I am sorry. It should be there any day now.

On 3/5, I received a packing slip in an email from Melonie Kotchey, but no tracking number. More emails: 3/5, Me: I received a packing slip, but no tracking number. It says it shipped UPS...don't they always provide a tracking number?

3/5, Melonie Kotchey: That's correct Melanie. It clearly states at checkout and in the item description this ships from the manufacturer. So you will receive your heater this week from them. Ups tracking is 1xxxxxxxxxxxxxx7 Thanks again, I sent you a heater with a built in thermostat as an upgrade as well, since you sent so many in received emails and disgruntled ones too. Thanks. We are a charitable small company, and appreciate your kind emails and order. Best, Melonie Kotchey President Shop the Coop

She upgraded me? To what? I bought the most expenside one she had...and when? According to her, my order had already shipped....now I am highly irritated.

3/5, Me: I purchased the heater with the built in thermostat in the first place! What do you mean, you upgraded me? Are you trying to tell me, that because I am disgruntled, you are upgrading me to something I have already purchased? Guess what that tells me? It tells me that you didn't really upgrade me, you are just saying that. And, if you did really upgrade my order (which you didn't) that means it took you an entire week to get my information to your manufacturer, as my order was just shipped today. And so what if it ships straight from the manufacturer? You are still the person I purchased from, and are therefore responsible for whether it gets to me or not! Your little comment at the end of the email you just sent was clearly meant to try to make me feel bad for sending irritated emails..nice try, but I could care less. I own a business myself, and if I did business the way you do, I'd never make any money! You are the President of your company! Get it together!

3/5, Melonie Kotchey: You have a nice night! I upgraded you to a better model, your such a rude person. Don't bother to ever order from me again. I don't need your crap lady, I do this to help animals, all you do is complain and are miserable. You get it together you miserable, horrific person.

3/5, Me: You are not very smart. By the way, you need to proof read your website..huge amount of typos. You are just pissed because I called you on your very poor customer service. I complained because I have a right to, because you can't get your facts straight. And saying, "Don't bother to ever order from me again"...why the hell would I? For that matter, when everyone on all the chicken forums sees what you so stupidly wrote to me, neither will anyone else! I am quite sure that when I get done plastering this all over the internet, your business will surely suffer. Good luck with that, maybe next time you decide to fire off a nasty email to a customer who is clearly in the right, you'll think twice. Or, on second thought, probably not. I don't give you that much credit. You had better hope my order arrives correct and undamaged, or you will certainly have to deal with me again. I'd love to stay and chat, but I have to get busy copying and pasting this train of emails on all those sites....starting with Facebook.

3/5, Melonie Kotchey: Screw you lady! I can block you. Go save some animals and get a friggin life. Thanks for the threats. I will be sure to save then, or look you up -Your order is the last thing I care about. Try getting a refund too!!

3/6, Me: You just keep diggin' yourself in deeper, girl. I'm sure everyone will love the 'screw you' part. I wonder how many people will read all of this before you finally find it....and the Better Business Bureau is gonna be appalled. Hopefully, I won't be asking for a refund, as all I wanted from the beginning was the chicken coop heater I ordered and paid you for. My chickens are pets, too. If they weren't, do you really think I'd spend $155 on a heater? And guess what...you made a little money off the whole deal. Then you have the poor sense to challenge me, when your emails tell the whole story. You should be ashamed of yourself, a business owner acting that way. Anyone who reads all of this will agree, that you handled this whole thing in the worst way possible. And on top of that, 'screw you'? Nope...looks like you are the one who's gonna be screwed.

3/6, Melonie Kotchey: Stop harassing me. I didn't even read this email .I reported you to your local police. Move singing red head.You can't keep threatening me lady, Please do yourself a favor and get a life.I am blocking your emails. Any future ones will be reported, yet again.

What? 'Move singing redhead?' What does that mean? There are more emails from her, some that she tried to make look like they came from gmail, saying, 'message not received'. She reads them, all right. Thanks to an email notifying system, I can see that she has read, and still is reading, every email we exchanged. She also tried reporting me to several spam organizations, and tried to report me to my local police. who have ignored her completely. I received my coop heater..and it is exactly the one I ordered. Upgraded me, did she?