Complaint Review: Shopdigitalonline.com - Shop Digital Online

I ordered a Sharp Aquos LC52D65U Television from this company.  When it arrived, everything seemed to be in working condition.  As I was plugging components into the TV, I noticed that the part number was actually an LC5255U, different than the one I ordered.  I checked the shipping manifest and the website, and the 55U was nowhere to be found on their site.  According to the shipping manifest, I had an LC52D65U. 

When I called them to rectify the situation, they first explained that the 55U was the same as the 65U.  Anticipating this, I had the specifications of both televisions up and explains that they were NOT in fact the same.  The sales rep then offered to give me a $50 discount, which I declined.  He then stated that they could exchange the television for the proper model.   I was put on hold, and he then came back and told me that there were none in stock and offered a $100 discount.  I told him I wanted a refund.

I was put on hold again and then the manager, Henry, spoke with me.  He also tried to tell me that the two models were the same.  I explained that they weren't.  He then told me that he bought a bunch of 65U's from Sharp, and they sent him a Walmart version, the 55U.  I told him that I didn't care.  I ordered a 65U and I wanted a 65U.  He then offered me  a $200 discount, which I declined.  He stated my only option was a refund, which I accepted. 

I was put on hold, and the sales rep answered, stating that some 65U's would be in in 10 to 12 business days.  I agreed to wait for the 65U to arrive.  It has been 15 business days, and no television is in stock.  I have now asked for a refund.  I believe that they have no intention of rectifying this situation.  To make matters worse, I had a friend call and inquire as to the availability of the 65U (which they show as being in stock on their Web site), and they told him that they had some in stock.  It was only after he mentioned that he knew that there were "different models" of the 65U that they told him he would be receiving a 55U.  When he asked again about the 65U, they said it would be in stock in 10 to 12 business days.  Sound familiar?