Complaint Review: Shopgoodwill of El Paso Texas

I travel a lot. When I am on the road I often use shopgoodwil and have the items delivered to my home address. My son comes by evryday and brings in the mail. I have not had any problems with this system. Until this place totally scammed me. Nothing I have never bought anything from Shopgoodwill and needed a signature--NOTHING even items I have bought from El Paso's site, Well they sent my packages with a "signature needed"--wwhy? it's used clothing? I have no idea. Of course there was no one there to "sig" and they were sent back. My money was not refunded (several hundred dollars) and El Paso online Goodwill states. "Since there was no one there to sign and thjey came back to us we condider the item and the money you paid to be aq donation" Seriously!!!! So where's the tax reciept for this?? They refuse to do anyything about it--in fact won't answer my continued requests for a solution.. send me the items or refund the money. This is outright theft and mail fraud. I will never purchase from them again--much less donate to them. I got scammed big time with this trick of theirs!