Complaint Review: Shopify

Two weeks ago I decided to open up an online store with Shopify. They advertise how easy it is to set up a shop and sell shirts that you design. So thats what I decided to do. I also set up some ebooks to sell through the online store. 

Upon the 1st few days I had received a couple of purchases. When I recieved those purchases I also received a notification from Shopify. So before I sent out the products that were purchased I called up Shopify to make sure everything was okay. They said yes everything was okay and I can proceed with processing the order. They said the notification was because I had to verify my bank info and they just wanted additional info. So thats what I did. I sent out what the customer purchased. 

The following day I recieved email from them stating they were putting my money on hold because my business present a level of risk for customer disputes. Which I find deceptive when they advertise about being able to open a shop selling shirts and on top of that I called before I sent out the products that were purchased just to make sure the payments were okay. 

Now I am out of the products I sent and the money that is owed to me. They told me I would have to wait 90 days to get my money that is owed. They told me that I can refund the money and ask the customer to pay me another way. They should have said that before when I called them and before I sent out the products. 

I kept complaining to them till they finally told me if I show proof of delivery I can get some of my money quicker. So I emailed receipts and documents of proof that I sent out the products. That was a lie because I never received any money after that. 

All this could have simply been avoided if they would have said they were going to hold my money when I called them. Instead they told me everything was okay for me to process the order. I would have not sent out the products and I would have refunded the customer their money.