Shopify Refused to make order payouts to our business San Francisco California
Our business, Big Bargains, opened a shopify account in October of 2017. After a 15-day trial, we were approved to sell online once our payment info was submitted for the monthly fee shopify charges to merchants. On November 9th, 2017, we were charged 29.99 to our company AMEX card to use shopify's monthly plan. Not once BEFORE we were charged did Shopify advise or warn us that that our website did not meet their listing requiremnts and that photo id verification was required to use their payment system. Had we been warned or advised BEFORE we were charged that our website violated shopify's terms of use, we would have modified our site before purchasing their plan. On November 10th, 2017 we received an customer order of $240 but Shopify refused to release the payout to us due to the fact that our site did not comply with their terms of use. Yet we were forced to refund the customer and we are out of $29.99 due to not being warned of the violations BEFORE Shopify charged our card. We have requested a full refund but Shopify has rejected a refund and won't allow us to use their service.
Shopify has commited the following horrific business practices:
1. Allowed us to register, design , and advertise our site using their templates despite Shopify being fully aware that our site violated their terms of use.
2. Charged our business AMEX card 29.99 for using their service despite not informing us BEFORE the charge that our site violated their terms of use.
3. Refused to send payout to our bank account for a customer order on Friday, November 11th, 2017.
4. Refused to refund our AMEX card ending in 5502 for services not provided, for blocking our account, and for allowing us to use their template knowing fully that our site violated their terms of use.
A complete sham of a company! I now know why small business are moving to self-hosted, self-designed websites on their own private services. Allowing companies like Shopify to do what they want to any business at whim is a disgrace to the entire ecommerce world.