Report: #194948

Complaint Review: ShopNBC V2 Premier

ShopNBC V2 Premier pd-$1000 for an all in one computer,in Feb-2006 and used it for 2 wks out of the 6 mos and they still havent repaired it. Glencoe, minnesota

Reported By:

— St. Petersburg Florida
Submitted:

Tue, June 06, 2006
Updated:

Sat, June 10, 2006

ShopNBC V2 Premier

support@viscom.usa.com

Nationwide

U.S.A.
Phone:
Category:

Computer Manufaturers

*Consumer Suggestion: Where to complain regarding this issue/ Information *Consumer Suggestion: Where to complain regarding this issue/ Information

Bought a All in One computer from ShopNBC in Feb-2006. When I got it the CD-rom didnt work, sent it back. Took 5 wks to recieve it. Used it for 3 wks, went on vacation for 1 wk, came home and the darn thing doesnt work!!! Have called repeatedly and they keep telling me they will send a box, so I can send it back!! That was 5/18/06. as of 7/9/06 havent seen the box. These people are just stealing money from the consumers and its like there is nothing we can do!!! NEVER!! buy anything from them.
All they do is send you used ones.

Charles
St. Petersburg, Florida
U.S.A.

2 Updates & Rebuttals

John

Wilkes-Barre,
Pennsylvania,
U.S.A.

Where to complain regarding this issue/ Information

#3Consumer Suggestion

Fri, June 09, 2006

Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies.

ShopNBC / Viscom Technologies Group (Minnesota)
==================
State Attorney In Minnesota:
Phone Number: 1-800-657-3787
Phone Number: (651) 296-3353
attorney.general@state.mn.us
ag.state.mn.us

Federal Trade Commission:
ftc.gov/opa/2003/04/valuevision.htm
ftc.gov/opa/2001/07/valuevision.htm
ftc.gov/opa/2001/08/fyi0145.htm
ftc.gov

Internet Fraud Complaint Center / Consumer complaint websites
ifccfbi.gov/index.asp

Viscom Technology Group (A.K.A. Promise Technology)
4064 Peavey Road
Chaska Minnesota 55318-2396 U.S.
11027 Bell Oakes Estate Road
Eden Prarie, Minnesota 55347 U.S.
viscom-usa.com
v2premier.com jpeterson@viscom-usa.com
Mr. & Mrs. Jim & Sandra Peterson, Owners
Phone Number: (952) 368-2429 (952)612-275-8436
Phone Number: 1-877-822-4562 1-800-877-7933.
Fax Number: (952) 368-2443 (952)368-2450
support@viscom-usa.com

ShopNBC/Value Vision
6740 Shady Oak Rd
Eden Prarie, Minnesota 55347 U.S.
shopnbc.com
vvtv.com
Mr. Mitch Cook, Director, Customer Operations mcook@shopnbc.com
Ms. Kathy Smith - Director, Customer Service ksmith@shopnbc.com
Mr. Howard Fox - Senior VP Operations/Cust Serv hfox@shopnbc.com
Mike Davidson -Sales Host mdavidson@shopnbc.com mkdavidson@usinternet.com
Kerry McNally- Sales Host kmcnally@shopnbc.com
Shawn Wilsie- Sales Host swilsie@shopnbc.com
Brian Kessler - Sales Host bkessler@shopnbc.com
Customer Service customerservice@shopnbc.com
Phone Number: (952) 943-6253
Phone Number: 1-800-884-2212 1-800-474-6762
Fax Number: (952) 943-6244

Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California)
=============================
Note: The V2Premier is not manufactured by Viscom Technology Group.
ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?)
Elitegroup Computer Systems, Inc. U.S. Headquarter
45401 Research Avenue
Fremont, CA 94539 U.S.
Phone Number: (510) 226-7333
Fax Number: (510) 226-7350
support@ecsusa.com
ecsusa.com

State Attorney in California:
Phone Number: 1-800-952-5225
Phone Number : (916)322-3360
caag.state.ca.us

Better Business Bureau in greater SanFrancisco area:
goldengatebbb.org
info@goldengate.bbb.org.

(California Residents)
California Department of Consumer Affairs:
dca.ca.gov

Federal Trade Commission:
Phone Number:1-877-382-4357
ftc.gov
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the
following agencies.

ShopNBC / Viscom Technologies Group (Minnesota)
==================
State Attorney In Minnesota:
Phone Number: 1-800-657-3787
Phone Number: (651) 296-3353
attorney.general@state.mn.us
ag.state.mn.us

Federal Trade Commission:
ftc.gov/opa/2003/04/valuevision.htm
ftc.gov/opa/2001/07/valuevision.htm
ftc.gov/opa/2001/08/fyi0145.htm
ftc.gov

Internet Fraud Complaint Center / Consumer complaint websites
ifccfbi.gov/index.asp

Viscom Technology Group (A.K.A. Promise Technology)
4064 Peavey Road
Chaska Minnesota 55318-2396 U.S.
11027 Bell Oakes Estate Road
Eden Prarie, Minnesota 55347 U.S.
viscom-usa.com
v2premier.com jpeterson@viscom-usa.com
Mr. & Mrs. Jim & Sandra Peterson, Owners
Phone Number: (952) 368-2429 (952)612-275-8436
Phone Number: 1-877-822-4562 1-800-877-7933.
Fax Number: (952) 368-2443 (952)368-2450
support@viscom-usa.com

ShopNBC/Value Vision
6740 Shady Oak Rd
Eden Prarie, Minnesota 55347 U.S.
shopnbc.com
vvtv.com
Mr. Mitch Cook, Director, Customer Operations mcook@shopnbc.com
Ms. Kathy Smith - Director, Customer Service ksmith@shopnbc.com
Mr. Howard Fox - Senior VP Operations/Cust Serv hfox@shopnbc.com
Mike Davidson -Sales Host mdavidson@shopnbc.com mkdavidson@usinternet.com
Kerry McNally- Sales Host kmcnally@shopnbc.com
Shawn Wilsie- Sales Host swilsie@shopnbc.com
Brian Kessler - Sales Host bkessler@shopnbc.com
Customer Service customerservice@shopnbc.com
Phone Number: (952) 943-6253
Phone Number: 1-800-884-2212 1-800-474-6762
Fax Number: (952) 943-6244

Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California)

John

Wilkes-Barre,
Pennsylvania,
U.S.A.

Where to complain regarding this issue/ Information

#3Consumer Suggestion

Fri, June 09, 2006

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