Complaint Review: Shoppe-N-Save

First I never received an order confirmation e-mail so I'm left wondering if my money was stolen. Days later when I receive an e-mail about my order, I do not get a tracking number to check up on it. They said the order will arrive in a few days. Days go by I contact them and they say that UPS dilivered the order, and they also said that orders placed from shoppe-n-save.com website require a signature conformation upon delivery. However after they did some researching the delivery shows no conformation signature was ever signed.

Since I never got my order they are asked to supply a refund to the purchasing credit card in the amount of $60.66. They refuse by saying it is a UPS problem, and that only when they get the order back they will give a refund. How can I return something I never got would be my question to them. I told them that I would take action but they ignored my e-mail.

Albert
Kelseyville, California
U.S.A.