Complaint Review: Shopper's Advantage

In August 2012, I stayed at a Days Inn in Atlanta. They had a promotion offering free nights, and I signed up. I never was able to access the website to fill out the application, so I called the promoter to cancel. They told me the membership was cancelled. However, my bank statements showed I was still being charged $15.99 per month. I called again, and again their assurance that it was cancelled was untrue. The charges continued. I have now been charged over $200. Called again yesterday and received a "cancellation confirmation number" and a promise of 4 months payments to be refunded. But the operator could not send me an email confirming her oral promise. Finally, she said I would receive a letter within 48 hours.

I called Suntrust bank's debit card department, and was told they cannot stop the charges on a debit card. They suggested my only recourse is to close the account and reopen it. I see that there are other compaints about this rip-off.