Complaint Review: Shoppers Advantage

I was solicited over the phone from someone from their company or an advertising partner of theirs to try 1 dollar 30 day trial over the phone. I accepted. I never recieved the information in the mail to my knowledge. I had gotten several of these at one time. I called on 10/12 to cancel before the deadline is 10/14. I explained to the rep I wanted this cancelled. I do not see myself using any of this merchandise based off the information I had recieved in the mail based off the brands. He contiuned to hound me about having the information being resent out to me due to it being lost in the mail.I was told he would give me a 30 day extension to give them anthor chance without any charges. I asked for him to give me an email confirmation # etc to verify this deal. He said he was unable to do that he said the calls are recorded and that he notated everything into the computer. He also said he would be fired if he lied about something like this. I said ok. I went to pay my credit card early in the morning and saw I was charged the full amount when he said I would not be charged. I called in today to get request a refund and have my account I do not remember his name. He gave me a cancellation number which is S13CYRFN. I asked to speak to the supervisor because he said there was no way to tell me who the rep was so I was lied to a few days before. I requested to the supervisor who I do not hear him give his name but if he did he only did it once. I asked him why I should I have to wait 7-10 days to get my money back when the money never should have been charged against me to begin with he had no answer nor could he justify my complaint. I requested to have the call pulled he said he would put in a request to have it done. I asked him how do I know if that is being done he said to trust him. I trusted someone 3 days ago that lied to me so why would this time be any different. He offered to do nothing vs a phone number an email for him a letter sent out nothing. I requested to then be transferred to office of the president. I asked for the phone number he just ignored me and transferred me. I sat on hold over 15 mins. I never had anyone pickup the phone or a way to leave a message either. I feel this was handled very poor and people need to be held accountable for their actions. I am budgeting every last penny right now and my money does not grow on trees. however no one at this company seemed to give a d**n about my issue. nor did any of them do anything to fix it. I had to bring up all resolutions. F for customer service this call need to be pulled and this rep needs to be retrained and held accountable for his actions and that also goes as well to his supervisor his nonchalant attitude also needs to be held accountable!

Sincerely,
Outrageous and disgusted

Its not just the dollar amount its how it was handled.

I want office of the president to pull this call and to have this person disciplined and supervisor as well because this small charge I never agreed to could effect my credit score based off the limit that is on my card right now currently at this time. Also people need to understand they can not just tell customers things that are not true and have customers suffer like this.