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  • Report:  #838385

Complaint Review: Shuttlefare.com

Shuttlefare.com Fraud, Internet

  • Reported By:
    wk — Sacramento California United States of America
  • Submitted:
    Mon, February 13, 2012
  • Updated:
    Mon, February 13, 2012

This company made "reservations" with a local airport shuttle company fo me for  a round trip between Sacramento and SFO to connect to and from an internation flight next month.  Official looking confirmation complete with all information and numbers came by email.  Immediate charge to credit card.  Because there was an error I contacted the transport company, Davis Airporter, which is a legitimate company and they had never heard of my reservation. 

When I contacted Shuttlefare, "Kelly" explained that my reservation "had not gone through" and the the "hold" on my credit card for the amound would be released.  It is not a hold and I am watching carefully to see their is a refund.  I have booked directly with Davis Airporter and should have no further problems, unless I have to hassle with the bank over the payment to Shuttlefare.

1 Updates & Rebuttals


wkerby

Sacramento,
California,
United States of America

Shuttlefare is Legitmate

#2Author of original report

Mon, February 13, 2012

I apologize for the previous report on Shuttlefare.com.  The error was on the part of the company with whom the reservation was made.  All parts of the transaction were legitimate and I feel like a fool for over-reacting.

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