Complaint Review: Sierra Trading Post

Sierra Trading Post at Easton has the worst management I have ever seen in person in a retail store. As a person who worked MANY years in retail and food service I can quite assuredly say this is NOT how you handle a customer’s return.

I will NEVER EVER spend another dime in this store or any others affiliated with it. I spent $300 two days ago and went today to return 3 Items that totaled $57….a pair of shorts, pair of pants and a dress, due to sizing. I had my receipt, they took the shorts and dress and scanned them - no issues…then the cashier couldn’t find the pants, so he called another associate for the pants, she couldn’t find them either, so they called the manager….and he could not find them on the receipt. He asked if I had another receipt and I said “no, I purchased them all at the same time.” I suggested maybe they rung up another item twice? He scoffed.

I was on my lunch break so I said “it’s ok, just give me the pants and receipt and I’ll deal with it later, I’m on lunch”. The manager then refused to give me the pants back and stated LOUDLY in front of the cashiers, a vendor, and the other customers, “YOU DIDN’T PAY FOR THE PANTS, SO YOU CANT HAVE THEM.” Insinuating that I STOLE the $16 pair of pants and then tried to return them after spending $300!

Everyone within earshot was staring at me like I was DJT and just grabbed someone by the lady parts!!

I was so humiliated I just got my return receipt and left in tears. When I got back to the office I was STILL so upset that my co-worker called and made a corporate complaint. Next step is BBB, The Rip-off Report, Ohio ATG consumer complaints.

Any others you can think of?? Because this has seriously ruined SEVERAL of my favorite discount shopping spots.

Bye TJMAXX, bye Homegoods, bye Marshalls.