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Sigma Beauty sigmabeauty.com Completely unresponsive to customers, Buyer Beware! Nationwide
I contacted Sigma Beauty on 1/22/16 and informed them that the coupon code that I used, which they supplied me for being a first time customer did not work and I wanted the difference refunded back to my form of payment.
My response from them was automated on 1/22/16.
"Hello Gorgeous!
Thank you for contacting Sigma! A customer service representative will respond to your inquiry within 1-3 business days. Please add [email protected] // to your contacts to ensure you receive our reply.
Thank you,
Sigma Customer Service Team"
Their response on 1/25/16 was completely unrelated to my problem that I emailed them about.
"Thank you for the comment with your recent Sigma purchase! Unfortunately, at this time, the full size E40 gold brush is not being offered as a free gift. I apologize for any inconvenience. I see that the E25 mini blending brush was selected with this order and will be included in your package with your other products. Thank you and I hope you have a beautiful day! TAMI BRENDEL"
Another response on the same day 1/25/16 again completely unrelated was.
"Thank you for your email and recent purchase with Sigma! Your order was placed on Friday, January 22, 2016, and has been in process for 1 business day. Most orders take 2-4 business days to process. Please let me know if you have any additional questions. Have a beautiful day! RACHEL LUCKER "
Again on 1/26/16 I emailed them
"Hi,
"Hello Gorgeous!
Thank you for contacting Sigma! A customer service representative will respond to your inquiry within 1-3 business days. Please add [email protected] // to your contacts to ensure you receive our reply.
Thank you,
Sigma Customer Service Team"
On 2/4/16 I finally receive a response.
"I am so sorry that you have not gotten a response from us regarding a discount. What discount code were you trying to apply to your order? I would be happy to look into this for you. Thank you and I look forward to hearing from you!
Warm Regards,TAMI BRENDEL "
Sadly they can look at my purchase and see the coupon code that I used!
I reply on 2/4/16
"Hi,
I applied a 20% off code. It also allowed me to stack on a 10% off or $10 off code. This was my first time ordering."
Since then the only email I have received from them was the automated one on 2/4/16.
"Hello Gorgeous!
Thank you for contacting Sigma! A customer service representative will respond to your inquiry within 1-3 business days. Please add [email protected] // to your contacts to ensure you receive our reply.
Thank you,
Sigma Customer Service Team"
Now mind you the next business day is 2/5/16, the second business day is 2/8/16 and the third business day is 2/9/16. It is 2/11/16 and still I have not heard from them. Remember I originally brought this to their attention on 1/22/16!
I sent an email on 2/8/16 using their online form to inform them that I wanted to return my product and never heard back from them.
So finally on 2/11/16 I sent them my last email.