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  • Report:  #1286829

Complaint Review: Sigma Beauty

Sigma Beauty sigmabeauty.com Completely unresponsive to customers, Buyer Beware! Nationwide

  • Reported By:
    Babystang — Sunnyvale Alabama USA
  • Submitted:
    Thu, February 11, 2016
  • Updated:
    Sat, July 23, 2016

I contacted Sigma Beauty on 1/22/16 and informed them that the coupon code that I used, which they supplied me for being a first time customer did not work and I wanted the difference refunded back to my form of payment. 

"You owe me a refund to my credit card. This is my first time purchasing and I was supposed to receive 20% off and used the coupon code but your system didn't give me 20% off. Please refund my credit card the difference immediately."

 My response from them was automated on 1/22/16.

"Hello Gorgeous!

Thank you for contacting Sigma! A customer service representative will respond to your inquiry within 1-3 business days. Please add [email protected]
// 
to your contacts to ensure you receive our reply.

Thank you,
Sigma Customer Service Team"

Their response on 1/25/16 was completely unrelated to my problem that I emailed them about.

"Thank you for the comment with your recent Sigma purchase! Unfortunately, at this time, the full size E40 gold brush is not being offered as a free gift. I apologize for any inconvenience. I see that the E25 mini blending brush was selected with this order and will be included in your package with your other products. Thank you and I hope you have a beautiful day! TAMI BRENDEL"

Another response on the same day 1/25/16 again completely unrelated was.

"Thank you for your email and recent purchase with Sigma! Your order was placed on Friday, January 22, 2016, and has been in process for 1 business day. Most orders take 2-4 business days to process. Please let me know if you have any additional questions. Have a beautiful day! RACHEL LUCKER "

Again on 1/26/16 I emailed them 

"Hi,

I still have not heard back from you about the discount that was supposed to be applied to this order. Please refund me the difference asap. "
 
Again on 1/26/16 I received an email from them unrelated.
 
Thank you for your e-mail. I apologize, the E40-Gold is not one of our gift with purchase items. As indicated on our site, gifts are subject to change without notice. Limit one gift per purchase. Please feel free to use discount code SAVE15 on your next order to receive 15% off. Have a beautiful day! EMILY BLACKSTAD "
 
Again on 2/2/16 I emailed them.
 
"Hi,
I still have not heard back from you about the discount that was supposed to be applied to this order. Please refund me the difference asap."
 
Again on 2/2/16 automated response.
  
"Hello Gorgeous!

Thank you for contacting Sigma! A customer service representative will respond to your inquiry within 1-3 business days. Please add [email protected]
// 
to your contacts to ensure you receive our reply.

Thank you,
Sigma Customer Service Team"

On 2/4/16 I finally receive a response.

"I am so sorry that you have not gotten a response from us regarding a discount. What discount code were you trying to apply to your order? I would be happy to look into this for you. Thank you and I look forward to hearing from you!

 

Warm Regards,TAMI BRENDEL "

 

Sadly they can look at my purchase and see the coupon code that I used!

I reply on 2/4/16

"Hi,
I applied a 20% off code. It also allowed me to stack on a 10% off or $10 off code. This was my first time ordering."

Since then the only email I have received from them was the automated one on 2/4/16.

"Hello Gorgeous!

Thank you for contacting Sigma! A customer service representative will respond to your inquiry within 1-3 business days. Please add [email protected]
// 
to your contacts to ensure you receive our reply.

Thank you,
Sigma Customer Service Team"

Now mind you the next business day is 2/5/16, the second business day is 2/8/16 and the third business day is 2/9/16. It is 2/11/16 and still I have not heard from them. Remember I originally brought this to their attention on 1/22/16!

I sent an email on 2/8/16 using their online form to inform them that I wanted to return my product and never heard back from them.

So finally on 2/11/16 I sent them my last email.
"Hello,
I still have not heard back from you after many attempts and waiting for the 1-3 business days over and over again for a reply so I am now going to dispute the charge for order 1544744 with my bank for your failure to contact me or care that you are losing a customer for failing to do so! It is truly sad that you care so little about your customers that you couldn't even once reply to my concerns. I will also make a report about this to the Better Business Bureau and ripoffreport.com."
 
I am done with this company and hope my bank will refund me for their failure to care or reply! I just hope that I save someone else from having to go through this with this company and stop them from purchasing before they are stuck like I am. This is beyond bad business practice! 
 
 

 

 

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