Signature Vcations On January 09, 2015 We were suppose to leave McDonald airport at 3:45pm but ended up leaving 3hrs. later. Toronto Ontario
On January 09, 2015 We were suppose to leave McDonald airport at 3:45pm but ended up leaving 3hrs. later due to baggage unloading problems then it was the toilet holding tank being frozen and finally while doing a tour of the airport the pilot did not want to leave because the plane was not DE-iced? We had arrived 3hrs before take-off and saw the baggage unloader not moving for 2hrs no activity whatsoever and the emptying of the holding tank??? We did a tour of the airport in the plane and they said we are waiting in line for DE-icing, there were no other planes out there waiting and we happened to go by the DE-icing crew who were just sitting around bored out of their minds. We lost 3hrs. just sitting around listening to excuses. Flight 351 to Porto Vallarta, Mexico return flight 352 was an hour late due to leaving Cuba late flight 352 that is what we were told? 4 hours late. When we arrived at our hotel at 12:45am it was too late to grab something to eat, the restaurants were closed. On our return back home we were deprived of oxygen. Cramped seats, broken recliners, suppose to be a champagne and dinner flight, turned out to be a sip of want to be champagne and crackers with peanuts? Nothing but scaming and lies. When I had sent them a report. They denied everything of course. I WILL NEVER FLY OR VACATION WITH SUNWING or SIGNATURE VACATIONS AGAIN!
1 Updates & Rebuttals
Sunwing has denied everything that I had written
#2Author of original report
Mon, April 13, 2015
This is in relation to your e-mail received at our office on February 2nd, 2015 in relation with the file mentioned above.
We are sorry to learn that the response originally provided to you was not entirely well received owing to the details outlined in your letter.
The flight WG531 of January 9th, 2015 was 1h delayed while the WG532 flight of January 16th, 2015 1h20 delayed. Unfortunately, Sunwing Vacations and Sunwing Airlines do not offer compensation for delays of this length
We would like to mention that no one was deprived of oxygen during these flights delay.
As for the sellers present at Ocho Rio, unfortunately this is a reality in several destinations and has become a common practice in the world of travel. You will understand that it is totally impossible for us to exercise any control over the commercial activities of local residents. When our passengers are approached by these sellers, we recommend that they just say they are not interested in their products.
We are sorry to learn about the alleged theft.. May we suggest that you contact your personal insurance company who may be better able to assist you with your claim.
With all due respect, we do wish to advise you that this is our full and final position on this matter.
In closing, we sincerely regret any displeasure you may have experienced and we look forward to the opportunity of serving you again in the near future.
Best regards,
Sabrina Salem | Customer Relations
Sunwing Vacations | Signature Vacations
Tel: 1-866-722-8066, ext. 7307 | Email:servicealaclientele@sunwing.ca
7785 Chemin Côte de Liesse, Ville Saint-Laurent, Québec H4T 1G3