Signpost Makes Promises and NEVER Delivers!!
Do not fall for their tricks. Being a Google Partnered company means nothing. They don't have any more pull with Google than you do.
They are all about customer service before you sign up, then nothing. The only time I hear from them is when I email complaining about them doing not doing what they told me they would. Then I will usually get an email back 4-5 days later saying it's not their fault (it will be interesting to see how long it takes them to respond to this posting). I never receive phone calls from them, even though I request my sales rep to call me back in every email. I want to speak with someone and be able to refute their BS excuses but I always have to call and hope someone answers (usually they don't).
After having signed up with Signpost 5 months ago, I have received 1 phone call and this was from someone looking for something not even related to our business.
They promise to get you 5 (I was told jobs, some people are told contacts, not sure which is correct) per month. None received.
They say they will sync with your email and email your clients coupons and deals for your business. Well, email sync is not working and has not ever worked properly. Some customers email address have synced with Signpost, some have not. Then they send you a weekly update for your Signpost account and make it look like they have gotten you "new" contacts but in reality it is a customer that has contacted you through your marketing. I know this because I always ask how someone has heard about us and my "new" contacts through Signpost usually get our information from a magazine I advertise in or from our website.
They say they will create and manage a Google+ page and Facebook page for you. They created them, then have done nothing with them. I am the one posting pictures, comments, etc. to both. I have not been contacted one time by the "manager" of these pages requesting pictures, comments, etc.
They say they will get your company listed on Google Places within 45-60 days (that is what I was told, I specifically asked that question because that was the main thing I wanted). 5 months later and we still don't show up. I am told it is all Google's fault and they are in constant contact with them. 1. That it is because our address is a suburb of the city I want our service company to be located in (most of the companies that showup on the map are located in suburbs) 2. That it is because we don't have any Google reviews so we won't showup ( There are only 3 companies out of the 7 that show up with reviews)
They say they will email your contacts new deals or coupons every month. We created a coupon when I first signed up and no one has contacted me since to update or change it.
I have stated to my sales rep I think we need to just go our seperate ways and his immediate respones is "well we have a signed contract here" and "bear with us and we can re-evaluate in a couple months". My response is "and in a couple of months after I have spent $199 per month and nothing has changed with my account then what?" That is another thing, they tell you that you can cancel at anytime, what they don't tell you is that you owe half of what is remaining on your contract. So if you have 6 months still on your contract,you will owe them 3 months. Even though I am holding up my end of the contract and paying them every month and are not holding up their end of the contract.
Save yourself the monthly fee and find a local company that does SEO work in your area. They will know how to do the exact same thing Signpost does with your Google Places listing for a flat fee that will be less than paying Signpost for 6 months. You can take 5 minutes and set up a Google+ and Facebook page.