Complaint Review: Silicon Solar

I placed an order for a "Solar Fountain Plus Kit" that "can be used not only for a fountain, but for constructing small to medium size waterfalls" on September 9, 2004. What I received about 2 weeks later was missing parts, poorly constructed, and did not work.

I called and explained the problem. I was given a RMA number and told to return everything at my expense. I was told that I would be reimbursed for the return shipping costs if the items were found to be non-functioning.

I return everything as directed and have received nothing. Repeated emails to the company have gone answered. I made multiple phone calls but only made voice contact once two moths after my original order. On that occasion, I was told my order was being shipped that day. Another month has passed and still nothing.

Do not conduct business with this company! The only thing they did promptly was charge my credit card. Their customer support is totally unacceptable. In my opinion, they are crooks and their (lack of) action criminal.

John
Grover Beach, California
U.S.A.