Complaint Review: Silverbrook Capital

I did not want to write this review but my experience was horrible, and I wanted to share it with you guys. I went and got my taxes done real early this year because I travel for work and didnt know when the next time I would have the opportunity to do so. So I got my taxes done on Feb 21, 2018.. Then I left to california for work..... A month later, I still have not got my refund so I called Jonathan and asked him if he has heard anything back about my taxes. He said that he will check and get back to me.

I didnt hear back from him and I texted him asking if he heard anything. I got no reply. I was busy at work and didnt have time till the following weekend to check up with him. I called and left Jonathan a message and he didnt pick up but he sent a text saying that he heard back from them and said he needed me to send him a copy of my ID so he can send it to the IRS. I thought that was weird because the first thing he asked me for when I went there to get my taxes done was my ID, so he can copy it. Anyway, I sent Jonathan a copy of my ID, I did not hear back from him and I assumed everything was good. The weekend came and I decided to check on the IRS website to check the status of my refund and it said my info was incorrect.. I thought ... hmmm... thats weird.. so I called Jonathan again and he told me that he did not receive my photo ID... It got sent to him on my end but i really dont know what happened, so I sent him another copy.Then it was the waiting game again for me..

In the meantime, I have been monitoring the refund status on the IRS website to check the status and it said the same thing everytime..... your info is incorrect... So I called Jonathan back to ask him why it kept saying that. His response was processing takes time, but it has been 3 days since I sent him my picture of my ID... I didnt think it took more then a couple of days for my tax forms to be submitted.. So today, its nearing the tax deadline and I start to panic a little.. (I didnt want to get screwed over on my taxes this year) Jonathan told me to wait but I didnt want to wait past the deadline and get penalized, so I called IRS to make an appointment to talk to a representative to extend my tax deadline.. They check everywhere in the system and tell me your info has not been submitted.. I trust them more then I do Jonathan, so I called him and he messages back saying to text him...

Turns out, I was messaging his "assitant" and she said that she would check it out when she gets into the office.. I call back an hour later from the last message to check up on it and the person who answered told me that it should be processing... I check the IRS website and it actually finally said my tax forms have been submitted and processing... Almost 2 months later from when I did my taxes with him... This has been a real pain, and I feel he is not really providing the services he claims.

I am glad it is over... I will not be doing my taxes with him in the future... Thank you for taking the time to read this... Please be careful who you trust with your taxes!