Complaint Review: Simi Valley Ford

I leased a 2002 Ford F-150 4x4 from this dealer and have had mechanical problems that the dealer will not fix and found out the truck had a major repair done to it before I bought it.

This truck was listed on the lot as a Red Tag deal because it was a dealer demo and I asked if anything was wrong with the truck or had anything been done to it? I was told No it was just like new and in perfect shape, only driven to and from work by the Sales manager. Later I found out that the transmission was changed out when it was new but this fact was never mentioned to me even though I asked.

I was also charged more than the Red Tag price in the window and the dealer charged me for the miles they put on it. They also told me it had a 36,000 3 year warantee that was from the time of purchase by me, wrong! It was from the date the dealer started using the truck 8 months earlier.

I also traded in a 2001 Expitition that I was promised would be paid off but the diference between the payoff and what the dealer wanted to pay was more than $4000.00 also leased from them. $4000.00 added to my lease of the 2002 F-150.

The owner of this dealership offered me $1000.00 to basically shut up, I turned them down.

They did not have the Buyers Guide in the window as required by Federal Law either.

I have contacted Ford Motor Company and that has been a waste of time. They say that there is not a thing they can do to help but will take notes.

The service Department said that the repairs I wanted done were normal conditions of this truck, Cupping tires and power steering noise.

I have had this truck in 4 times and the dealer has refused to buy it back. I even hired a lawyer and this dealer refused to answer the lawsuit to this date.

I have sent a complaint to the DMV also.

Warn all others to stay away from this dealer.

Robert
Newbury Park, California
U.S.A.