Complaint Review: Simon and Company

I've  been a loyal and almost daily customer to the King of Prussia Mall for at least 2 decades.  Over the summer (2015), I put down my sunglassex while eating in the Food Court and less than half way upon leaving the Food Court, I realized I ddin't pick them up.  I turned back to where I was sitting immediately and within less than a minute they were gone.  The person sitting near where said "people were  here". I reported the loss to Security, Customer Serivce, Food Court Security and sent an email in addition to filling out a report.  These were very expensive Maui Jim Sunglasses.  Never found and never resolved though I did indicate I'd like to see my frequent patronage to the Mall acknowledged. 

About a month later I did return to the Food Court to have lunch and noticed a rodent (hard to tell rat or mouse) walking around the floor.  I reported it to the Food Court Cleaning Attendant and then to Customer Service. The woman at Customer Service looked at me like"what do you want me to do about it" and told me I had to fill out a form if I wanted something done about it.

It is appalling that there is no survaillance in the high traffic area of the Mall let alone no standards of cleanliness.  I can only imagine how many more there creatures there were roaming around the entire mall.  I have no delusions of the Ownership making an attempt to improve either situation, but at leaset I can hope that some people take the time to read this and are forwarned.  When I have more time I will contact the Better Business Bureau.  But my disatisfaction is largly with thier Customer Service as well.