Simply Organic Sleep Never received an order Silver Creek New York
I purchased mattress frm this company on Jan 13. My credit card was charged right away for the full amount of $1,700.00 and I was promised delivery in a three weeks. After thee week nobody called me and I called company asking about delivery time. They told me that I need to wait one more week. In a one week I was told that I have to wait another week. After five week I was told that latex which came from Sri Lanka does not meet company standards and they offer $100.00 of and asked to wait another two weeks. I agreed. After next two week of waiting I start calling again and got email that company offer another $100.00 off and I need to wait two weeks again. (BTW they did not issue promised $100.00 for the first time). On Monday Feb 25 I sent email asking to cancel my order and refund my payment. After numerous calls to customer service we got phone call from accountant and were promised to get confirmation of refund withing 24-48 hours. Guess what - 80 hours pass and no refund, no confirmation about cancellation, no product. I do not know what company treat client like this.
ay be this is an internet scam..
Yuri
San Fransico
Yuri
San Francisco, California
U.S.A.
1 Updates & Rebuttals
Simply Organic Sleep
Louisville,Kentucky,
U.S.A.
We stand behind the quality of our mattresses!
#2UPDATE Employee
Mon, March 10, 2008
We apologize for the inconvenience that you unfortunately experienced with your order. As we stand behind every single mattress that we sell, we feel that the quality of the mattress that was shipped was not up to the high standards that we pride ourselves in producing. We refunded your money in the most timely manner that was possible and feel that to rectify the situation in this way was in good intent. Once again, we here at Simply Organic Sleep wish to extend our apologies for the inconvenience.
We really believe in our products and want to produce the highest quality products and the most earth friendly mattresses that we can without compromising the Earth's natural environment. We are always happy to provide you with the best customer service that we can. Please feel free to contact our Office with any further questions at: 1-800-457-9507.