Simply Positive Supplements failed shipment, item stolen, no refund, Internet
I ordered a temporal thermometer from these guys through Amazon. The item was incorrectly listed as delivered on the tracking information, so I contacted the post office. The post office said that the package was actually delivered 5 days after the date listed on the tracking report.
I never received the package, and was advised by the postal service to report it stolen with the local police, which I have done. Repeated emails to Simply Positive Supplements asking for a refund or a replacement have only resulted in inane responses, i.e. "put a note on your mailbox," and "you should file a claim with your renters insurance." My name, apartment number, and location of my apartment are all listed on my mailbox, and that should be all the information required for delivery.
I have had to file a claim against them with Amazon.com, and have advised Amazon to no longer use them as a supplier, as their customer service is clearly not interested in resolving the issue. I am currently out almost $30 as I wait for resolution from Amazon.
Don't buy anything from these guys unless you want to have to spend hours bouncing inane responses across the internet. Here I am, over a week after I was supposed to have received my item, and I have no item, and no money.
1 Updates & Rebuttals
Pat
Florida,Simply Positive Supplements = Fraud
#2Consumer Comment
Tue, July 23, 2013
I paid $135 via Amazon for a double Magic Jack Plus set. I received a worthless expired free sample of ClearBlue pregnancy test monitor stips instead via USPS First Class. At first I didn't recognize that the seller Simply Positive Supplements was the Amazon seller as when I opened the package & found a medicinal like pregnancy product, I tossed it in 1 of 4 garbage cans. When approx 10 days passed & I didn't receive my Magic Jacks, I checked my Amazon account & saw that the pregnancy item came from Simply Positive Supplements, I realized it was the item I tossed in the garbage. How could I have known that Simply Positive Supplements would be selling communication devices, the name has nothing to do with communications products and is totally misleading.
I contacted Amazon & the seller and immediately the seller claimed he weighed the item he sent & it was the weight of the double Magic Jack set & that the USPS tracking number proved that; thus he denied my refund. My wife told me to recheck the garbage cans in the garage as we have 4 total, she said that I only brought 2 to the curb & that I probably didn't think of checking all the cans; she was right! One of the the 2 cans in the garage had the bag with the USPS package containing the ClearBlue pregnancy monitor strips. I took photos of the package, tracking numbers, & the wrong product & sent them to both Amazon & the seller.
I started getting reassurances from Amazon via email & telephone customer service that all I had to do was send the wrong item back via USPS First Class with a tracking number; the only problem was that they were directing me to send the only 'evidence' I had to the seller who I was alleging was a fraud, which I felt was obvious as what legitimate seller would send me a worthless expired free doctor's office pregnancy monitoring item & say it was indeed a double set of Magic Jack Plus's.
After repeatedly pleading with Amazon's customer service reps & their so called investigative department, that to send the only evidence of fraud back to the fraudulent seller was crazy as it was the actual proof of a crime. I wanted to send it to them so they could investigate & potentially sanction the seller & remove him from Amazon, but they had no policy, method or interest in really bothering to investigate the fraud in any way. As I had no other reasonable option, & having spent so much precious personal time writing over & over to Amazon & talking to them on the phone, I reluctantly sent the wrong worthless item via USPS First Class Mail with a tracking number exactly as they said to do & exactly how the seller had sent his worthless item to me!
With total hypocrisy, both Amazon & the sellr now say he didn't get it (just as I said he would lie & say he didn't) & refuse to accept the tracking number I provided as proof I sent it & for which I have the receipt. The cost for me was $10.43, not a lot, but now it was just adding insult to injury to make me uselessly spend more money for nothing.
In conclusion, I am just one of many victims of these online fraud schemes it's obvious. It didn't matter to Amazon that I had been a loyal customer for years without one complaint, their business model is built on profit from whatever percentage the seller has to share with them, so they just care about volume, & integrity does not play a part in the fraudulent seller scam claim process. Their so called A to Z Guarantee program is also a useless marketing tool scam that when it's obvious it would be appropriate for them to investigate a claim & pay it, they have a scripted, almost automated response that results in disqualifying a legitimate refund claim.
I still have all the photos & the return shipping receipt, but nobody investigates these types of online frauds very much as they are so hard to pursue and prove. I have learned something valuable surprisingly from this fraud, and that is that you cannot trust Amazon and many of it's sellers as so many disappointed victimized customers have proven; when it comes to buying a product, go to a reputable store & get a reputable product, that way you will mostly get what you paid your hard earned money for, & at least you can face a seller with a complaint & not be trying in vain to reason with a faceless scam artist hiding behind the great online wall of scam in the internet cloud cover.
PS: I forgot to include this: when I was reading the review on the product Magic Jack Plus, I read the first few pages like so many of us do, they all pretty much said the same thing, that it was a great product; but then after I got ripped off I looked back at the reviews again and found a grouping with a similar pattern of trivial worthless short reviews such as "Great company (Simply Positive Supplements)! I got it fast!; Wow, delivered really quick, great seller!; and on and on about nothing! Who writes such nonsense just because they got a product on time? I smelled a rat, so as I read further after some of these trivial positive reviews, I now found the very negative reviews indicating a customer had been ripped off badly by Simply Positive Supplements and that Amazon did nothing to protect the customer & always refuses the refund claim. What I am sure is happening is that every time a customer is ripped off and exposes Simply Positive Supplements in a negative review, Simply Positive Supplements makes several bogus sales transactions to itself and then gets the opportunity to write so called positive reviews, thereby burying the negative truthful review by pushing it far backward where the great majority of customers don't have the time to read! What a great scam, and even after I told Amazon about this and to examine it, they didn't care and just continue to allow this scammer to continue operating under their company banner so they can get their cut of the profit he is generating through continued fraud.