Simply rest They do not want to refund 100% of the purchase price of the bed I am returning due to faulty air mattress . Tempe, Arizona
I purchased the top of the line air mattress from simply rest and it never held air. After numerous attempts of trying to resolve the issues with the product, which never came through, we wanted to return the product for the refund we were promised at time of purchase.
Now that we want to return it, they do not want to refund all of my money spent on the mattress.
They told us when we bought it there was a no hassle refund.
And when I was ordering the mattress Joe, the supervisor, told me if I placed the order right now he would throw in the platform. Now that it's being returned they want to charge me for the platform and refund me for $400 less than what I paid.
To top it all off they became completely arrogant and unprofessional.
1 Updates & Rebuttals
Craigpom27
High falls,New York,
United States of America
Four months later
#2Author of original report
Wed, June 06, 2012
After going round and round with this company, BBB, my bank, and visa, Visa finally came through with my money. This company sucks. Go back on there word even when it is in writing. And don't follow there own guidelines in print on their website. And the BBB can suck it too!