Complaint Review: Simplyaudiobooks.com

The company does not have good customer service. Everyone knows that if the customer is dissatisfied, you shouldn't charge them. In contrast to the TV analogy, if you order a steak at a restaurant, it is expected you pay for the steak. If you end up not eating the steak because you don't like it, it would be bad business to charge for the steak. Once you charge one customer for a steak they didn't eat, you get lots of other customers avoiding the restaurant because they're afraid they might not like the steak either. 

I've been a customer of Simply Audiobooks for a year and am cancelling today because of their bad business practices. I find it dishonest that you can sign up online, pay online, but cannot cancel the service online. Audible, another audiobook company, allows you to cancel or hold their service online, which illustrates good business practices. 

...that you refuse to accept any responsibility. It's fine that you don't like their business practices. But when YOU OK'd the terms of service, you OK'd their method of doing business, at least for this instance.

Your TV analogy was faulty. Had this company failed to provide the service and/or goods you signed up for, that is one thing. But unlike the TV, which didn't work, in this case you simply didn't like the terms of service once you found out what they were. The books were delivered. Yor're just mad at yourself for not reading the contract fully.

Lesson learned. We've all done it...don't feel bad.

...that you refuse to accept any responsibility. It's fine that you don't like their business practices. But when YOU OK'd the terms of service, you OK'd their method of doing business, at least for this instance.

Your TV analogy was faulty. Had this company failed to provide the service and/or goods you signed up for, that is one thing. But unlike the TV, which didn't work, in this case you simply didn't like the terms of service once you found out what they were. The books were delivered. Yor're just mad at yourself for not reading the contract fully.

Lesson learned. We've all done it...don't feel bad.

...that you refuse to accept any responsibility. It's fine that you don't like their business practices. But when YOU OK'd the terms of service, you OK'd their method of doing business, at least for this instance.

Your TV analogy was faulty. Had this company failed to provide the service and/or goods you signed up for, that is one thing. But unlike the TV, which didn't work, in this case you simply didn't like the terms of service once you found out what they were. The books were delivered. Yor're just mad at yourself for not reading the contract fully.

Lesson learned. We've all done it...don't feel bad.

...that you refuse to accept any responsibility. It's fine that you don't like their business practices. But when YOU OK'd the terms of service, you OK'd their method of doing business, at least for this instance.

Your TV analogy was faulty. Had this company failed to provide the service and/or goods you signed up for, that is one thing. But unlike the TV, which didn't work, in this case you simply didn't like the terms of service once you found out what they were. The books were delivered. Yor're just mad at yourself for not reading the contract fully.

Lesson learned. We've all done it...don't feel bad.

Yes, I should had read and understood the contract better, but that does not mean their contract is "right". To charge someone for a full month,though they are only a member for a day, is "wrong" and in my book considered a bad business practice. It IS a rip-off. When a company gets paid for "nothing", that is a "rip-off". I don't care if it IS written in bold black ink on the first page of a contract, it is still "wrong". I wrote this comment, so other people would know what kind of business that Simply audiobooks is. Other than charging people for a full month for a one day membership, they also are terribly slow at sending books and the books are broken down in 5 or 6 different shipments per book, in most cases. That is why I cancelled membership in the first place. At their shipping rate, it would take several months for me to listen to on actual audiobook. I want people to know what they are actually going to get or shall I say "not get" for $24.95 a month!!

The example you have given about the TV is not the same situation as the subscription.

The terms of use are clearly stated on the website. You could have CHOSEN to not accept. But obviously you did. You signed up for the two week free trial. When you signed up for the service at that time, you were agreeing to their terms of use. It is your fault if you did not read these terms.

From the time you signed up until the end of the free trial period, you had 14 days to use the product being subscribed to. If you did not like it for any reason or it did not work as you thought it would, you could have simply cancelled before the end of that 14 days and you would have not been charged.

They told you up front - (1)We are going to charge your credit card for a subscription on the first day following your free trial period if you don't cancel before hand; and (2) there are no refunds or partial refunds for cancellation. These things are written in clear, easy-to-understand english words. It's not hidden in some fine print somewhere.

YOU CHOSE TO ACCEPT THIS. Don't blame someone else for your poor choices. Simply because you do not like something does not necessarily make it "not right"

Did you not read the terms of use? Why would you not read a contract before you accepted it?

You need to admit that you made an honest mistake and it cost you. But this company did nothing wrong to you - you did it to yourself.

Even if this was in the company's terms, it does not make it "right". Someone should not be charged for a product if they do not have it anymore. How would you like to buy a new tv, it did not work like you wanted, you took it back to the store 1 day after the returns ended and you still had to pay for it even after you gave the tv back. Bad company policies!

You have only yourself to blame for getting charged, and are wrong in demanding a refund. All you had to do was read the terms of use on their website. It clearly states that memberships are billed on the first day following a free trial period. It also states clearly that no refunds or partial refunds are given for cancelled memberships.

What you should have done is cancel your membership on the last day of the free trial period, and you would have then not been charged.