Complaint Review: Singapore Airlines

merhaven January 24, 2010

Singapore Airlines

Sender: Dr. Dr.med Thian L

Bremerhaven

Re: Previous unanswered request

To Whom it may concern;

With regard of my previous request sent by certified mail , which unfortunately remains answered. I did not expect that such a world famous carrier like you can act like this.

Let me summarized my previous letter:

I flew on October from Cologne with Lufthansa and subsequently with SQ 985 to Singapore and Jakarta. for the funeral of my mother. Initially I should have flew back on November from Jakarta vias Singapore back to Frankfurt. Unfortunately, SQ had cancelled the flight on that day, while other carrier such as Garuda flew accordingly on that day for the flight to Europe. Obviously the Jakarta airport authority did not close the airport for international flights. I had to flight the next day on November 7^th. The subsequent train trip from Frankfurt to Bremerhaven was not changed accordingly, which resulted a lot of hassle. I did get reimbursement for the train ticket later on with some difficulties. As I mentioned on my previous letter I had lost my income on the November 7^th of 8 x 90 equal 729 Euro due to my absence. I was and am still a honorary physician in Klinikum Bremerhaven up to-day.. I am sure that you are responsible for my income loss due to your decision not to fly on November 7^th. I again request the reimbursement . of my income loss and a prompt and professional reply.

Secondly the traveled miles have not been credited to the star alliance United airlines mileage plu. Similar experience I had in September 2008 that no mile was credited.

I have cc this letter to Verbruaucherschutz( consumer protection in Germany) and the consumer report in California because my domicile is in los angeles, California.

Enclosed I attach the E-ticket.

Sincerely

Electronic Ticket Close Window

PASSENGERS WHO ARE TRAVELING TO AND FROM THE USA, MANILA, FUKUOKA

AND COLOMBO ON ELECTRONIC TICKETING ARE REQUIRED TO PRINT OUT AND

BRING ALONG THEIR RECEIPT/ITINERARY.

THIS IS TO FACILITATE PASSENGER IDENTIFICATION AT AIRPORT SECURITY

& IMMIGRATION CHECKPOINTS.

ELECTRONIC TICKET RECEIPT

ISSUE DATE AND PLACE: 30 OCT 10 LOK TIO THIAN

23255326

KOLN DE

ASIA TRAVEL FLU

DEAR LOK TIO

THANK YOU FOR USING THE SINGAPORE AIRLINES ELECTRONIC TICKET

SERVICE. THIS IS YOUR TRAVEL ITINERARY AND RECEIPT.

TICKET NUMBER: 618 9754651360-361 BOOKING REFERENCE: KTKQLQ

NAME: TIO/THIAN LOK MR

TICKET : 618 9754651360

FROM TO FLIGHT DATE DEP ARR ST BGA

COLOGNE MUNICH LH1985 S 31OCT OK 20K

MUNICH T2 SINGAPORE SQ0327 V 31OCT 1250 0755*1 OK 20K

SINGAPORE T2 JAKARTA CGK SQ0958 V 01NOV 1235 1320 OK 20K

JAKARTA CGK SINGAPORE SQ0963 N 06NOV 1905 2140 OK 20K

NOT VALID BEFORE 1/31OCT 2/ 3/ 4/06NOV

NOT VALID AFTER 1/09DEC 2/15DEC 3/15DEC 4/15DEC

TICKET : 618 9754651361

FROM TO FLIGHT DATE DEP ARR ST BGA

SINGAPORE T3 FRANKFURT T1 SQ0026 N 06NOV 2355 0610*1 OK 20K

FRANKFURT RAILWAY GER 9B3006 Y 07NOV OK 20K

SVC OPTD BY 2A /DEUTSCHE BAHN AG RAILWAY SERVICE

AIRCRAFT TYPE TRAIN

NOT VALID BEFORE 1/ 2/ 3/ 4/

NOT VALID AFTER 1/15DEC 2/15DEC 3/ 4/

TAX: DE 4.09 TAX: RA 15.69 TAX: RD 1.25

FARE: : EUR BT

AMOUNT RECEIVED: EUR BT

FORM OF PYMNT:

CASH

ENDORSEMENTS:

NONEND NONREF REB FEE EUR100

NO MIL ACC

WE APPRECIATE YOUR PATRONAGE AND LOOK FORWARD TO SERVING YOU

AGAIN IN THE NEAR FUTURE.

SINCERELY,

SINGAPORE AIRLINES RESERVATIONS TICKETING SERVICES.

IMPORTANT NOTICES

PLEASE BRING THIS RECEIPT ON YOUR TRAVEL IN CASE ANY THIRD

PARTY REQUIRES A PROOF OF PURCHASE. PLEASE ALSO HAVE ALL VALID

TRAVEL DOCUMENTS E.G. VISA AND PASSPORT WITH YOU. IF PAYMENT

IS MADE VIA DEBIT CARD OR CREDIT CARD,

PLEASE PRESENT CREDIT AND/OR DEBIT CARD (S) USED FOR THIS

TRAVEL FOR VERIFICATION PRIOR TO YOUR DEPARTURE. FROM 9TH

JAN 08, SIA FLIGHTS DEPARTING FROM SINGAPORE WILL DEPART FROM

EITHER TERMINAL 2 (T2) OR TERMINAL 3 (T3), AS INDICATED IN YOUR

E-TICKET RECEIPT. FOR FLIGHTS INTO SINGAPORE, THE ARRIVAL

TERMINAL WILL BE CONFIRMED ABOUT 2 HOURS BEFORE THE ACTUAL TIME

OF ARRIVAL. THE ARRIVAL TERMINAL INFORMATION IS AVAILABLE VIA

WWW.SINGAPOREAIR.COM AND THE FLIGHT ENQUIRY HOTLINE AT

1800-542-4422 (WITHIN SINGAPORE). FOR ENQUIRY AND

CHANGE IN TRAVEL PLAN, CONTACT THE NEAREST SIA OFFICE. DETAILS

ARE AVAILABLE AT WWW.SINGAPOREAIR.COM. YOUR AIRLINE TICKET

IS ELECTRONICALLY STORED IN OUR SYSTEM AND IS SUBJECT TO

OUR CONDITIONS OF CONTRACT AND GENERAL CONDITIONS OF CARRIAGE

WHICH CAN BE FOUND ON WWW.SINGAPOREAIR.COM. WE HAVE A PRIVACY

POLICY FOR PASSENGER/CUSTOMER DATA. HOWEVER, PLEASE NOTE

GOVERNMENT REGULATIONS MAY REQUIRE THAT WE PROVIDE INFORMATION

ON OR PERMIT ACCESS TO PASSENGERS OR CUSTOMERS DATA.

ECONOMY CLASS CABIN BAGGAGE IS LIMITED TO 1 PIECE PER

PASSENGER, FIRST AND BUSINESS CLASS PASSENGERS MAY BE ALLOWED

2 PIECES PER PASSENGER. FOR SAFETY REASONS, CABIN BAGGAGE MUST

NOT EXCEED 115 CM (45 INCHES) IN TOTAL LINEAR DIMENSIONS AND

WEIGH NOT MORE THAN 7 KG (15 LB) EACH. MORE INFORMATION ON

CABIN BAGGAGE CAN BE OBTAINED VIA WWW.SINGAPOREAIR.COM.

AIR PASSAGE REGULATION - TRANSPORTATION AND OTHER SERVICES TO

BE PERFORMED BY THE CARRIER ARE SUBJECT TO CONDITIONS OF

CONTRACT AND OTHER IMPORTANT NOTICES, WHICH ARE DELIVERED WITH

THIS ITINERARY/RECEIPT AND FORM PART OF THE CONTRACT OF

CARRIAGE. PLEASE ENSURE THAT YOU HAVE RECEIVED THESE NOTICES,

AND IF NOT, CONTACT THE NEAREST OFFICE OF THE ISSUING AIRLINE

OR TRAVEL AGENT TO OBTAIN A COPY PRIOR TO THE COMMENCEMENT OF

YOUR TRIP. IF YOUR JOURNEY INVOLVES AN ULTIMATE DESTINATION OR

STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE,

INTERNATIONAL TREATIES KNOWN AS THE WARSAW CONVENTION AND

Print

MONTREAL CONVENTION MAY BE APPLICABLE. THESE CONVENTIONS GOVERN

AND IN SOME CASES LIMIT THE LIABILITY OF CARRIERS FOR DEATH OF

OR PERSONAL INJURY TO PASSENGERS, AND IN RESPECT TO LOSS OF OR

DAMAGE TO BAGGAGE. SEE ALSO NOTICES HEADED: ADVICE TO

INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY AND NOTICE

OF BAGGAGE LIABILITY LIMITATIONS.

NOTICE - OVERBOOKING OF FLIGHTS (FOR TICKETS SOLD IN USA)

AIRLINE FLIGHTS MAY BE OVERBOOKED, AND THERE IS A SLIGHT CHANCE

THAT A SEAT WILL NOT BE AVAILABLE ON A FLIGHT FOR WHICH A

PERSON HAS A CONFIRMED RESERVATION. IF THE FLIGHT IS

OVERBOOKED, NO ONE WILL BE DENIED A SEAT UNTIL AIRLINE

PERSONNEL FIRST ASK FOR VOLUNTEERS WILLING TO GIVE UP THEIR

RESERVATION IN EXCHANGE FOR COMPENSATION OF THE AIRLINES

CHOOSING. IF THERE ARE NOT ENOUGH VOLUNTEERS, THE AIRLINE WILL

DENY BOARDING TO OTHER PERSONS IN ACCORDANCE WITH ITS

PARTICULAR BOARDING PRIORITY. WITH FEW EXCEPTIONS, INCLUDING

FAILURE TO COMPLY WITH THE CARRIERS CHECK-IN DEADLINE (WHICH

ARE AVAILABLE UPON REQUEST FROM THE AIR CARRIER), PERSONS

DENIED BOARDING INVOLUNTARILY ARE ENTITLED TO COMPENSATION. THE

COMPLETE RULES FOR THE PAYMENT OF COMPENSATION AND EACH

AIRLINES BOARDING PRIORITIES ARE AVAILABLE AT ALL AIRPORT

TICKET COUNTERS AND BOARDING LOCATIONS. SOME AIRLINES DO NOT

APPLY THESE CONSUMER PROTECTIONS TO TRAVEL FROM SOME FOREIGN

COUNTRIES, ALTHOUGH OTHER CONSUMER PROTECTIONS MAY BE

AVAILABLE. CHECK WITH YOUR AIRLINE OR YOUR TICKET AGENT.

END OF RECEIPT

YOU MAY ONLY DOWNLOAD OR PRINT A COPY OF THIS ELECTRONIC TICKET

RECEIPT ON YOUR PERSONAL COMPUTER TO FACILITATE YOUR TRAVEL WITH

SIA. OTHERWISE, YOU MAY NOT REPRODUCE, REPUBLISH, UPLOAD, POST,

TRANSMIT, MODIFY OR DISTRIBUTE IN ANY WAY ANY GRAPHICS, IMAGES OR

MATERIAL FROM THE ELECTRONIC TICKET RECEIPT WITHOUT THE PRIOR

WRITTEN CONSENT OF SIA. FOR THE AVOIDANCE OF DOUBT, ALL GRAPHICS,

IMAGES AND MATERIAL ON THE ELECTRONIC TICKET RECEIPT ARE PROTECTED

BY COPYRIGHT AND MAY NOT BE REPRODUCED OR APPROPRIATED IN ANY MANNER

WITHOUT THE PRIOR WRITTEN CONSENT OF SIA. BY PERMITTING YOU TO

DOWNLOAD OR PRINT A COPY OF THIS ELECTRONIC TICKET RECEIPT, SIA DOES

NOT TRANSFER TITLE TO THE GRAPHICS, IMAGES AND/OR MATERIAL OF THE

ELECTRONIC TICKET RECEIPT TO YOU. SIA RETAINS FULL AND COMPLETE

TITLE TO SUCH GRAPHICS, IMAGES AND MATERIAL, AND ALL INTELLECTUAL

PROPERTY RIGHTS THEREIN. AS SUCH, MODIFICATIONS OF ANY OF THE

GRAPHICS, IMAGES AND MATERIAL OR USE OF SUCH GRAPHICS, IMAGES AND

MATERIAL FOR ANY OTHER PURPOSE WILL BE A VIOLATION OF SIA'S

COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS.

THIS IS A COMPUTER-GENERATED LETTER AND THEREFORE REQUIRES NO SIGNATURE.