Sirius Illegal, deceitful, mislead, tricked New York New York
I had to cancel my subscription to Sirius due to poor reception from our location. They wouldn't refund most of my money. Out of $157.45, I only received $57.08 after canceling 1 1/2 months into a 1 year subscription, they charged me $100.37 for cancelling. They claimed they can keep up to $75 for the cancellation fee.
I was "encouraged" to sign for a 1 year membership when I only wanted a month to month membership, and the sales person never once told me of their cancellation fee.
How this is legal is beyond me. If anyone is interested in filing a class action suit against them, please let me know. I thought this company would waive the fee since I was never informed and just prorate it for the 1 1/2 months, but they took everything they could and then some.
Diane
Ramona, California
U.S.A.
6 Updates & Rebuttals
Diane
Ramona,California,
U.S.A.
Sirius
#7Author of original report
Fri, October 21, 2005
Keep in mind - the subscription was ordered OVER THE PHONE, SO I DID NOT HAVE ACCESS TO THE "ENROLLMENT AGREEMENT". Had I known of the cancellation fee - I certainly would not have signed for the 1 year subscription.
So my point is this - if you are encouraged to sign up for a subscription, instead of a month to month payment, shouldn't the sales clerk notify you of the cancellation fee?
Diane
Ramona,California,
U.S.A.
Sirius
#7Author of original report
Fri, October 21, 2005
Keep in mind - the subscription was ordered OVER THE PHONE, SO I DID NOT HAVE ACCESS TO THE "ENROLLMENT AGREEMENT". Had I known of the cancellation fee - I certainly would not have signed for the 1 year subscription.
So my point is this - if you are encouraged to sign up for a subscription, instead of a month to month payment, shouldn't the sales clerk notify you of the cancellation fee?
Diane
Ramona,California,
U.S.A.
Sirius
#7Author of original report
Fri, October 21, 2005
Keep in mind - the subscription was ordered OVER THE PHONE, SO I DID NOT HAVE ACCESS TO THE "ENROLLMENT AGREEMENT". Had I known of the cancellation fee - I certainly would not have signed for the 1 year subscription.
So my point is this - if you are encouraged to sign up for a subscription, instead of a month to month payment, shouldn't the sales clerk notify you of the cancellation fee?
Diane
Ramona,California,
U.S.A.
Sirius
#7Author of original report
Fri, October 21, 2005
Keep in mind - the subscription was ordered OVER THE PHONE, SO I DID NOT HAVE ACCESS TO THE "ENROLLMENT AGREEMENT". Had I known of the cancellation fee - I certainly would not have signed for the 1 year subscription.
So my point is this - if you are encouraged to sign up for a subscription, instead of a month to month payment, shouldn't the sales clerk notify you of the cancellation fee?
Jean
Fargo,North Dakota,
U.S.A.
if you paid by creditcard
#7Consumer Comment
Fri, October 21, 2005
contact your credit card company...they may be able to assist...just be honest and tell them your story...provide copies of all contracts...and your attempt to resolve witht the merchant
R
Aloha,Oregon,
U.S.A.
I guess you can't read
#7Consumer Comment
Fri, October 21, 2005
The $75.00 cancellation fee, as well as late fees and reactivation fees are clearly stipulated on the enrollment agreement.
The $75.00 cancellation fee is not applicable to monthly plans, just the annual and lifetime plans.
And, they offer a 3-day free trial pass!
You probably should have taken advantage of it to see if the reception was OK before signing up for a year.