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  • Report:  #980884

Complaint Review: sirius xm satetlite radio

sirius xm satetlite radio i believe the are charging customers an unauthorized 15.98 on decembers bill Internet

  • Reported By:
    Chuck — United States of America
  • Submitted:
    Wed, December 12, 2012
  • Updated:
    Mon, December 17, 2012
*UPDATE Employee: SiriusXM response *UPDATE Employee: SiriusXM response

had online chat this morning with sirius about a 15.98 charge that was labled "radio Service fee" on my bill.  he promptly removed it but i wonder how many millions of users are getting this "phantom" fee and dont know it???

merry x-mas from sirius satelite radio

2 Updates & Rebuttals

SIRIUS XM Customer Relations

USA

SiriusXM response

#3UPDATE Employee

Mon, December 17, 2012

Hi there - 

We would like to apologize about the additional charge. It was not our intention. We are happy to hear you have received your refund. If we can help you with anything else, feel free to send us an email to sxm_help@siriusxm.com and we'll be in touch. 

Thanks,
SiriusXM Digital Care Team 

SIRIUS XM Customer Relations

USA

SiriusXM response

#3UPDATE Employee

Mon, December 17, 2012

Hi there - 

We would like to apologize for the additional charge. This was not intentional on our part. We are happy you received your refund. If there is anything we can do to help, feel free to send us an email to sxm_help@siriusxm.com and we'll be in touch.

Thanks,
SiriusXM Digital Care Team 

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