Sirius/XM Sirius XM Raided My Checking Account New York New York
On Monday, September 15, I authorized Sirius/XM to debit my checking account by the amount of 52.50 to pay a quarterly invoice. Instead, Sirius/XM debited $304.00 from my checking account. Because I am a school teacher and on a tight budget, the extra $252.00 that they took from my checking account caused some of the other scheduled debits to be rejected or bounce, caused extra penalties and fees for each rejection.
On September 15, the same day, I contacted Sirius/XM "Listener Care" and explained that they had taken the extra $252.00 without permission and authorization and requested that it be returned immediately to my bank. I provided my debit card number to them on four occasions so they could do so electronically. Instead, they advised me that "policy" dictated that they refund the stolen funds in the form of a paper check that would take "five to ten business days" to process.
Finding Number 1: Sirius/XM may wipe out your checking account upon their own whim.
Finding Number 2: Once the mistake is pointed out to Sirius/XM, they will not act proactively to solve the issue.
Finding Number 3: The prudent consumer will avoid doing business with this company, or will do so in peril of his/her resources.