Complaint Review: siriusxm

In 2017 i was having trouble with reception, drop out on my siriusxm car radio, replaced antenna etc so i phoned to cancel. they offered me a new radio instead. the new radio had the same problems and they also raised the price of subscription to double.

i phoned and cancelled my subscription after having to be very firm with them that i did not want their service anymore, and i could get spotify for half the price. they assured me that it was cancelled, i tried the radio in my truck and could only get the demo station, so i knew it was off.march 14 2019 i get my visa bill with a charge of $260.77 to siriusxm radio.

i called them with the usual long wait time and transfers to various dept. of coarse they had no record of it being cancelled. i had to keep cutting off his sales pitch,and he says i never cancelled it. i told him i remember doing it, and i knew it was a practice that i knew they were doing, i started reading other complaints to him i found on the internet, and demanded a full refund. he agreed to cancel and return my money in 3 business days, and gave me a cancelation number.i asked him if he had my email still and he said he did. so i asked him to email me the cancellation with confirmation of the refund .

he sent me the cancellation with no mention of the pending refund. if you have used a credit card to pay for siriusxm..and you cancel your subscription, i would recomend you call your credit card company and report it lost. they will issue you a new card with new number so siriusxm cant access it. if i do get the refund next week i will update this.though i doubt i am going to get my money back without a fight. i also believe i was charged last year as well and didnt notice it. 

i did like the programming and the radio when it worked properly.its too bad they are wrecking what could be a good company.