Complaint Review: SiriusXM Satelite Radio

 Sirius XM Radio is the biggest music ripoff on the air ! First of all, they are hurting for sunscribers big time. They don't have the customers they used to have 10 years ago. With the advent of smart phones and computers, people can get free radio stations everywhere, and tailor them to exactly what they want, such as Iheart radio. This company charges ridiculous fees for monthly service, as if you have no other choice. They try to get your credit card number so they can automatically bill you for whatever they want. Then when you call them, you get an idiot on the phone who can never make decisions on their own. They constantlly put you on hold, while they speak to a supervisor on how they can rip you off. It's like being at a car dealership, with the salesman going back and forth to his manager, playing the good guy band guy routine, all designed to charge you the highest price possible. I started with this company a few years ago, basically because my Kia came with the satelite radio, and a free 3 month subscription. That's how they hook you in. You get used to it, and then they shut it off after 3 months, hoping you will call them to set up an account. They already have an account for you, the dealership gives your name to them. They just don't have a way to bill you yet. When you decide to cancel, they start transferring you to a different set of idiots, who try everything in their power to keep you as a customer. When you balk at the price, they start the lets make a deal game, just like at a car dealership. ( And we all know that car salesmen are one of the lowest forms of life around.) So this company gets you to renew your subscription, at a lower price, and as soon as that ending date comes, they start billing you at the higher rate for a new period, without your authorization. By the time you notice this, you are already into another billing cycle, and you owe them money, at a higher rate, as of the day your last deal ended. Even when you tell them not to automatically bill you, and send you a bill, they bill you anyway. I took their promotion for 5 or 6 months for a nice low rate. They require you to give them your credit card number. That's where you have to put the breaks on them and not give it. They claim you can cancel at any time. That's bs, because they will not refund your money, and they will keep charging your credit card until you change the number on it. That's a major hassle for people, for now you have to contact a dozen or more companies to change your automatic payments or recurring charges. Not bringing up my past arguments with them, I'll just tell you the last incident, and why I canclled them for good. On 2-1-2017, I called to cancel a previous 5 month promotion. As usual, the game started of them switching me to a rep. that would keep me as a customer and play lets make a deal with me for the next 5 months. After haggling with this con artist, he promised me a 5 month contract, at a set price of exactley $ 32.24, which was supposed to end on 7-1-2017. I told them to send me a bill in the mail, and I would pay it, but never to automatically bill me. They had my credit card number, because that is what I used to pay them the previous times. But as soon as they started to automatcially bill me, I gave them strict instructions to never automatically bill me again. On 3-25-2017, I received a bill in the mail for $64.16, which was supposed to be for services from 3-20 to 6-20-17 ! When I looked at my recent VISA bill, I saw another charge of $43.29, dated 2-11- 2017 ! They never sent me that bill for $32.24, then they over charged me for $11.05 in Feb. Now they are billing me again for $64.16 ! On 3-27-2017, I called these theives, and complained. The idiot I spoke with put me on hold 4 times, I was waiting over a half hour while he was discussing this with his manager. Every time he got back on he tried to continue to break their agreement with me, over charging me, and wanting to extend my contract with them. Finally I went off on him and told him to cancel my contract, I had enough of his bs. He just said OK and hung up. Then I called my Visa and reported them for fraud. I disputed the charge. I only owe them for 2 months service, or $ 6.44 x 2 = $12.88. They owe me $43.29 - $12.88 = $30.41. And now here's the final insult - on that day, they send me an email telling me they cancelled my account, and now I owe them $ 6.99 for the bogus $ 64.16 current bill ! The ripoff continues, even after you cancel with them ! This company is only good if money id no object to you. If you don't mind giving them hundreds of dollars a year to have their satelite radio in you car or home, let let them rip you off. Their service is a dying relic of the past, and they are getting ruthless in over charging, charging without authorization, and outright fraud. Don't get involed with them. And if you do, do not give them your credit card number, pay them by check only, that way they can't bill the hell out of you.