Complaint Review: Site Cube

I have been a member of Sitecube.com for awhile now. A friend of mine is a web master so i had him rebuild my site. Mid-November 2008 - I sent a request to Sitecube that I would like my account to be closed. THey closed my account that day. December 1st comes around and my bank account gets deducted $89 for another three months. HUH? I thought I closed my account?!?

So I contacted support@sitecube.com and they said that they will send my request to the "billing team" and that my funds should be refunded within the next three days. Okay, three days comes around - STILL NO FUNDS.

So I went onto their "online" chat and spoke to a man named "Ethan". He said that they will refund the funds back in three days. WHAT? Are you freakin kidding me. I know how Paypal works. You send money and its in the other persons account instantly. So now i'm waiting for my funds - we'll see if they actually refund it back if not - I am going to file a claim against them through Small Claims Court.

I have decided to file a formal compliant against Sitecube.com through Better Business Bureau. If you are having issues with this company - I would do the same as well.

I can't exactly say that this company is a scam becuase they do provide a service to host websites - though I can say that they have questionably billing practices which is most definitely enough to file a government complaint so they can get audited.

IMT
Seattle, Washington
U.S.A.