Complaint Review: SiteJabber

I run a small business. A regular customer told me they'd very been surprised to see a negative review of me and my company on SiteJabber; I immediately went to the site and discovered not just one but several, all sounding very similar.

I messaged each "reviewer" so that I could help them resolve their "problems" with me but got no response from any of them. SiteJabber provides NO way for me to verify that these are real customers -- but is very keen to sign me up as a "business customer" at vast expense.

In fact, I'm quite sure that the reviews are all from the same source; a dishonest employee I fired. 

Even if SiteJabber provides me with the name and email address of the reviewers, it is absolutely no problem for someone to make up names and use multiple email addresses. If I ask for a review of the reviews, it's simple for a former employee to "verify" that they did make the purchase or get "spoken to rudely" by me, the owner.  

SiteJabber says you cannot pay them to remove reviews, but they do remove reviews they consider fraudulent; this is breathtakingly bogus. Any business paying that kind of money to SiteJabber is going to expect, and get, some condsideration, or why bother? What a crappy shakedown! Shame on you, SiteJabber.