Complaint Review:
SitterCity.com
SitterCity.com Sitter City Corporate Program Faulty Background Check results, deletion of caregiver accounts Chicago, Illinois
As an experienced caregiver, I'm incredibly disappointed with sittercity.com. When I was married, over 6 months ago, and took my husband's last name, SitterCity's background check service, LexisNexis, failed to update their information - the next thing I know, my background check has 4 "risk indicators", stating my SSN is false or my last name is false, and 24 hours later, before I could even complete the dispute, sittercity deleted my account altogether and refused to return my phonecalls.
Meanwhile, their competitor's caregiver site uses Axciom, which had no problem obtaining my up-to-date information and provided me with a cleared background check.
I've been in the childcare profession for over 10 years and it was incredibly insulting to have sittercity treat me like some sort of criminal based on faulty results from their own company.
2 Updates & Rebuttals
katehat
Albuquerque,New Mexico,
United States of America
RE: SitterCity
#3Author of original report
Tue, September 14, 2010
I called SitterCity THREE times yesterday and sent an email, as well. Absolutely no one responded, and I was sent to a voice mail system every time I called yesterday. However, as soon as this report was noticed, someone was immediately on the phone with me.
Ashley
Chicago,Illinois,
United States of America
Sittercity
#3UPDATE Employee
Tue, September 14, 2010
I'm very sorry you had that experience. As you stated, Sittercity uses LexisNexis to run our background checks, so we'll need to work with them to get this issue resolved. If you contact Jerome, who is our Manager of Member Services, he'll be able to walk you through the process to get this fixed. He can be reached directly at 312.428.4670 or emailed at jderradji@sittercity.com.