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  • Report:  #1410615

Complaint Review: Skagen Inc.

Skagen, Inc. I have a watch that needs a replacement band. This company makes watches that use bands with unusual designs, so standard bands don't fit. They neither have a replacement band, nor know where I can get one, making my watch unwearable. Richardson Texas

  • Reported By:
    Kirby — San Diego California United States
  • Submitted:
    Mon, November 06, 2017
  • Updated:
    Mon, November 06, 2017
  • Skagen, Inc.
    901 S. Central Expwy Richardson
    Richardson, Texas
    United States
  • Phone:
    1 (877) 752-4361
  • Category:

DON'T BUY SKAGEN WATCHES.  I own three Skagen watches.  The one I obtained first is now a few years old.  Skagen tends to design and sell watches that use unconventional bands, and some of those often don't attach with the standard watch band spring pins, but with tiny screws,  So, for those models, regular replacement bands won't work.   I went searching  for a replacement band for this older watch, which otherwise works fine. Nothing is available anywhere in stores or on the internet.   I contacted Skagen.  They don't sell a replacement band for this watch, not do they have knowledge of a supplier who sells one.  So, they made the product, but once the band wears-out you're stuck with a perfectly good watch that can only be worn with a shabby-looking, worn-out watch band.  Wearing such a watch is certainly not my style.  Skagen's customer service folks were nice enough, but offered no solution to my problem.  I found the names to Skagen's top three executives in America.  I wrote to them several days ago and have received no response.  Nobody at Skagan seems to care that I bought three of their watches (I have even given a 4th one as a gift), and I am very unhappy with their low level of support for their products.  Even the top executives absolutely don't seem to care that there is no replacement watch band for my Skagen watch. I will certainly never buy another Skagen watch, and my advice to anyone is DON'T BUY SKAGEN WATCHES.

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