Complaint Review: Skateamerica.com

I overnighted a money order and order form to this company a week and a half before Christmas. I included a note that if there were any problems, they should call me. I received a call on Saturday before Christmas, the young man said there were no problems with the order and that he would ship it right away.

On Wednesday before X-mas I got a call from a young lady saying she just got my order and there were problems, naturally, I came unglued and demanded that they ship my order straight away so it would arrive by X-mas as it was my sons gifts.

I got the package on the 28th of December with 3 items subbed and was charged for 2nd day air.

Now, the fun begins, this company does not have a live customer service center. All communications are through a form you fill out and submit via their web site. They call the next day if you are lucky.

I received a return authorization number and shipped the 3 items back, which cost me more money, I asked for a working extension number and was given one that, naturally, didn't work when I called the next day.

I tracked my package back to their return center. They received it on the 18th of January, so far, no refund has arrived. They will not answer e-mail inquiries, and of course, I can't call them.

I am out over a hundred and fifty bucks because of these lying cheats. They advertise themselves to be the biggest and the best web based skate company. What a joke!!!! They ruined our X-mas and I can't really afford to throw away $150.

Buyer beware. You'r way better off supporting your local shops if you have them (we don't). Don't get ripped off like me by shopping at Skateamerica.com.

mlm
minot, North Dakota
U.S.A.