Complaint Review: Skin and Eye Royale

After seeing an advertisement online for the skin care treatment Skin Royale,  I ordered the 14 day trial.  I ordered both the skin and eye trials at 4.95 and 5.95.  After about 10 days, I noticed a charge of 85.95 and 89.95 on my bank account.  I used the number from my bank statement to call the company.

I called and they told gave me a different number to call, so I did.  A woman answered and asked my information.  I then asked why I was billed.  She stated that when I ordered I answered that question about being 18 years old and that I accepted the terms.  She said in the terms that it said that if I didn't call before the 14 days, that I would be charged for and have sent to me another product.

When the trial was delivered, the only paperwork inside was a card, giving very basic instruction on the use.  It did say that it could take up to one month to see results.  I then wondered how in 14 days a person would know if they wanted to get more product.  There was also no information about the cost of further products.

I asked for an email or phone number to speak to someone else.  
She gave me one that wasn't even a valid one.  So I called back and received a different rep.  I began by trying to explain what had happened.  He started talking over me and wouldn't even listen to me, he then hung up on me.  About 5 minutes later, I received another phone call and after talking to me like I was a child, he agreed to refund my money.  He said that it would take 1-4 days.  I am waiting for the refund as this just happened today.  I wish that I would have done some research on the company, because now that I have, I've seen that there have been many who have experienced the same thing.  I guess it is a lesson learned for me!