Complaint Review: Skin Fresh MD

A friend ordered 2 products from this company.  Both were labled as "14 day trial" versions and the only needed cost was the shipping of $3.95 and $4.95 on the 17th of June.  The fine print (unkowingly) stated that if she didn't notify the company in 14 days that she would then be charged and enrolled into a monthly supscription.  This information is stated nowhere on the front end of the deal. She never tried the product due to being away on holiday.

On July 5th and 6th, she was then charged $97.67 and $92.21! Once returning home and finding these charges on her credit card, she was obviously astonished and wanted to cancel.

Upon calling the company to refuse this arrangement, the first thing the company tried to do is offer the product to her for a substantially reduced price of 30% off. She refused. Then they offered 50% off. She still refused. This presented the very first strong feeling of a scam.

Next, she argued with the representative on the phone (Ken) for approximately 20 minutes refusing this arrangement and wanting a refund. He continued to refuse. Also, she asked to speak with the representatives supervisor 4 times to no avail. She was told "you can't speak to my supervisor, only I can".

After telling the representative that she has already reported this purchase as a scam to her credit card company and that she is going to inform the Better Business Bureau of these actions, the representative agreed to a refund after they accept the product back in the mail. Also, the company wanted to charge a 15% restocking fee for the full price charged!

After all this, we did a search for the product and found the exact same thing on Amazon for $33.99 plus free shipping!

Free enterprise is one thing, however, this is true misleading price rape.  Add this to the runaround that the company attempted to force upon the purchaser and play like there's no way out... is truly criminal.

Don't do busness with this company and don't give in to the offer.