Complaint Review: Skin Noir

I ordered a trial offer of Skin Noir from an ad that came up on a web page I was browsing. I went to their site and read what was included with the offer, which was just the skin care trial offer for the price of $4.95. After I ordered the trial Skin Noir offer, the screen automatically went to the next offer which was Eye Noir for $5.95, the only option on the screen was to click "continue" and by doing that, I was automatically charged for the eye cream.  I had to exit ("x") out of the screen to get out of the loop I was stuck in.  I was being asked to order something else that I would also be charged for.  I immediately got an email confirmation for the Skin Noir for $4.95 and the Eye Noir for $5.95. 

I received the trial product pretty quickly.  A couple of weeks later, I was online to pay my credit card bill and noticed I had been charged $4.95 & $5.95 for the trial offer, plus there was an additional .99 cent charge from the company on the same day...no idea what that was for.  Also, there were two additional charges less than two weeks after my original trial offer purchase for $85.95 and $89.95.  I called the company immediately and said there was a mistake.  Her response was, "You didn't call within the 14 day trial period so you are being charged the full price".  There was nothing online that stated anything about a trial period.  Nothing was included with the products stating there was a trial period either.

This 'Customer Service' lady offered to give me a refund of 30% and I said I want a full refund and asked to speak with her supervisor.  She was argumentative but finally transferred me to a supervisor.  Unfortunately, the supervisor was even more belligerent.  She said it was my responsibility to read the terms of the agreement and all she could do was refund 50% of the amount.  I explained there were no terms mentioned online and nothing was included with my order.  The online web site merely stated it was a trial offer.  I told her she would refund all of my money or I would report it to my credit card company as fraud. 

The supervisor continued to argue with me and be intimidating by telling me I could take her offer of a 50% refund or I would risk losing all of the refund plus be charged a fee for filing an appeal.  She said if I contacted my credit card company, they would be referred to her company's legal team and I would lose my appeal because it stated in "the agreement" that I should call within 14 days or be charged the full product price.  Of course there was no agreement to be read...this is all a scam.  This company is fraudulent.  This supervisor was very rude, she talked over me while I was trying to talk, she raised her voice and worked really hard trying to get me to take her "refund offer".  I finally told her I would report her to my credit card company and I would NOT pay those charges.

I hung up on the rude supervisor and called my credit card company.  I reported the charges as fraudulent and cancelled my credit card.  Surprisingly enough, before I was off the phone with my credit card company, I received an email from Eye Noir saying they closed my account and issued a refund of $85.95 and $89.95. Eye Noir and Skin Noir is a scam! Do not let these people tell you they can't refund your money.  There is no agreement, no contract, no instructions online or included with the trial purchase that explains what they will charge you for.  They are rude, dishonest and fraudulent!