Skin Novela Eye Novela Skin Novela and EYE Novela Ripped me off- as Im sure they did to many others California Internet
If it looks too good to be true, it is. I ordered eye novela and skin novela on 8/22/17 for 4 and 5 dollars respectively. On 9/4/17 they charged my card $89.95 for the skin Novela and $86.95 for the Eye Novela. I called immediately upon reviewing my account.
I was told that the I could be refunded the $89.95 then have my card re-charged for $56. The $56 was considered a late cancellation fee!! The person had to explain this to me twice- because I couldnt believe what she was telling me!! I am being charged a penalty for not cancelling on 9/4/17 (If you will remember, 9/4/17 was Labor Day!!) This company includes the day the product was ordered, all Holidays and weekends as they count down the days - in order to charge your card again. This person also stated that since I refused to allow them to re-charge my card for $56 fee, that it would be sent to collections. I asked to speak to the manager but there were none available.
When the credit never came, of course I called back. And was confrinted once again by an extremely rude customer service representative- who told me she would be willing to give me 30% off the charged price. When I asked for a supervisor- she stated "A supervisor will not be able to help you. Ive told you your options and this is what we can do!" I replied "I understand and please let me speak with a supervisor"
She stated it would take upwards of 35 minutes before one would be available. To which I replied "I'll wait!!"
The supervisor answered within five minutes- this supervisor was even more rude than the agents. Her name was Shelby- Shelby was super condescending, obnoxious, obtuse and purposefully contemptuous!! She also refused a refund but offered 50% discount. She too stated "This is your option! And your $86.95 charge will go directly to collections for non payment so there you have it. Ma'im, what do you want to do?"
Since when are we slaves to online companies? Since when are we subject to false- outrageous charges of items that are worthless? The answer- since we have no one regulating these companies. I will contact the BBB... and I will have answers on this...
Sincerely
One Pissed off consumer.......